Paytoo mobile Sim Card

[PaytooMobile]

Originally Posted by borjeg

You are talking about your personal interest in your company, and that is of very little interest for the customers. That's internal talk. Deal with your problems and shortcomings and stop whining! Hire consultants to help you with refocusing on the customers and to advice you with correcting your attitude problems.

I am talking about how you have been treating your customers, and that is of major interest.

Get your focus and priorities right! Without happy customers you are absolutely NOTHING.

When we deal with our clients, we do it only from THEIR point of view. We have stayed alive and healthy for 29 years now.

Again you are wrong, if we did not take seriusly our customer's interest we had closed the company and that's all.....and never worked to have the product live and to replace one year or more after the Iceland issue , the sim card with the old balance.....

This is a proof that we have the ressources to stay alive, and to have the volonty to clean the issue with our existing customers, and most of them have been keeped their trust in our company, abd was patient..

Again time will give us raison, and will see at the end of the day who will stay dtaund up and who will not.....

And despite the customer are very iportant, he is not allways right, the goal is to have most of them happy as you can not provide satisfaction to all of them.

[dg7feq]

Today my Paytoo SIM arrived, shipped from France. There is zero balance on it so i couldnt test much yet.



Edit: Update:

So here is the first test:
- the card registeres to Vodafone Germany.
- Balance check works, a SMS reply from a UK cellphone number says "your balance is 0.00$"
- Trying to make a call fails, no direct dial but also no callback arrives (guess cause of no balance)
- incoming calls dont work, when calling from my Telekom landline it says the number is unknown
- when trying to access the Paytoo menu (dial 756) my Nokia 1100 simply does a reset!
- the manuals are appearantly translated by google translate - the german manual is only to read for entertainment but you dont get a clue what it is about

Chris

[PaytooMobile]

Edit: Update:

So here is the first test:
- the card registeres to Vodafone Germany.
- Balance check works, a SMS reply from a UK cellphone number says "your balance is 0.00$"
- Trying to make a call fails, no direct dial but also no callback arrives (guess cause of no balance)
- incoming calls dont work, when calling from my Telekom landline it says the number is unknown
- when trying to access the Paytoo menu (dial 756) my Nokia 1100 simply does a reset!

Can you access to the SIM application by the regular way, which is to find it throught the applications? the 746 is a USSD request, and it's interesting to know that the nokia 1100 have a problem with that,


- the manuals are appearantly translated by google translate - the german manual is only to read for entertainment but you dont get a clue what it is about

WHich is creasy because the translation was made by a German translator...
Very sorry for that, we will correct for the next print

Chris[/QUOTE]

[dg7feq]

Originally Posted by PaytooMobile

Edit: Update:

- when trying to access the Paytoo menu (dial 756) my Nokia 1100 simply does a reset!

Can you access to the SIM application by the regular way, which is to find it throught the applications? the 746 is a USSD request, and it's interesting to know that the nokia 1100 have a problem with that,


- the manuals are appearantly translated by google translate - the german manual is only to read for entertainment but you dont get a clue what it is about

WHich is creasy because the translation was made by a German translator...
Very sorry for that, we will correct for the next print

Chris

[/QUOTE]

Thanks for the feedback - yes, with the SIM Toolkit menu i can access to the functions. Just by USSD callback it seems to kill the phone. If you like i can try with some other nokia phones later on as well.

Regarding the translation: Sorry for my hard words in the last post - but it is really bad. When the first YackieMobile card with the israeli number was out some years ago (which worked really fine for us by the way) i sent u a corrected german manual as well - remember?

Chris

Chris

[dg7feq]

also incoming and outgoing calls work as supposed now. The online account shows calls live and in correct length and tariff:



Chris

[VladS]

Originally Posted by dg7feq

- when trying to access the Paytoo menu (dial 756) my Nokia 1100 simply does a reset!

I suspect it's a phone issue. At least North American build Nokia 1100 and 1208s can't handle STK properly. They're having issues with eKit and the old Celtrek SIMs as well.

[dg7feq]

Originally Posted by VladS

I suspect it's a phone issue. At least North American build Nokia 1100 and 1208s can't handle STK properly. They're having issues with eKit and the old Celtrek SIMs as well.

yes, i guess so too. as the regular menu works well its also not a big deal, just wanted to note it here as the Nokia 1100 is quite a popular travellers phone.

[borjeg]

Originally Posted by PaytooMobile

Again you are wrong, if we did not take seriusly our customer's interest we had closed the company and that's all.....and never worked to have the product live and to replace one year or more after the Iceland issue , the sim card with the old balance.....

This is a proof that we have the ressources to stay alive, and to have the volonty to clean the issue with our existing customers, and most of them have been keeped their trust in our company, abd was patient..

Again time will give us raison, and will see at the end of the day who will stay dtaund up and who will not.....

And despite the customer are very iportant, he is not allways right, the goal is to have most of them happy as you can not provide satisfaction to all of them.

I wouldn't call it "taking it seriously" giving incorrect or no answer to customers for about a year. Your internal problems are of absolutely no interest to the customers. You are making a fundamental error here!

And, of course, customers aren't allways right, why do you even discuss it in this thread? What gave you that idea?

Yes, of course, time will tell. Most of your former clients have given up on you, so you will have to start all over again with new ones. That is much more expensive than taking care of the old ones.

I wish you the best of luck with your new company products, but it is absolutely necessary for you work even harder with your attitude problems. You are not supposed to force your internal problems onto your clients. You are suppose to please them.

We have survived 29 years of hard competition and ups and downs in the international economy. We wouldn't have lasted even one year if we didn't have the right focus; the well-beeing of our customers.

[PaytooMobile]

Originally Posted by borjeg

I wouldn't call it "taking it seriously" giving incorrect or no answer to customers for about a year. Your internal problems are of absolutely no interest to the customers. You are making a fundamental error here!

And, of course, customers aren't allways right, why do you even discuss it in this thread? What gave you that idea?

Yes, of course, time will tell. Most of your former clients have given up on you, so you will have to start all over again with new ones. That is much more expensive than taking care of the old ones.

I wish you the best of luck with your new company products, but it is absolutely necessary for you work even harder with your attitude problems. You are not supposed to force your internal problems onto your clients. You are suppose to please them.

We have survived 29 years of hard competition and ups and downs in the international economy. We wouldn't have lasted even one year if we didn't have the right focus; the well-beeing of our customers.

Sir

As i think we will never make you happy, whatever decisions we may take, i dont see why you would like to have a new sim, so i think that the best is to refund your old balance. and to whiching you good luke with the other suppliers, who will give you a better service and product for sure

So please tell us at support@paytoo.com how you want to receive your refund

Have a great Sunday

regards

MP

[borjeg]

Originally Posted by PaytooMobile

Sir

As i think we will never make you happy, whatever decisions we may take, i dont see why you would like to have a new sim, so i think that the best is to refund your old balance. and to whiching you good luke with the other suppliers, who will give you a better service and product for sure

So please tell us at support@paytoo.com how you want to receive your refund

Have a great Sunday

regards

MP

You missed the point AGAIN.

What I am writing about, has very little to do with _MY_ happiness! It's about the focus and the attitude of a successfull company. And you seem to understand absolutely nothing about that.

You are the one who needs good luck.