Global Roaming (former Celtrek)

[Sophia]

Originally Posted by Stu

Sophia,

I've only used PayPal casually so I don't know the answer to the question, but what happens if there isn't $650 in the account that is attached to their PayPal account?

I don't know and don't think we are not worried

[SEDWARDS]

i think you are covered by paypal, its paypal's duty to verify sellers, i do know that if you wait for paypal to escalate it they wont and after 20 days or something if you haven't made alot of noise paypal is no longer liable to help you, i mean they know how to track down celtrek if they want to, my advice is keep badgering paypal

[Bossman]

No life in their so-called support forum. However, it looks like a celtrek employee named Ryan gave some hint as to what the issue may be.

why isn't my account working?

[Sophia]

Heh... good Celtrek is a big SCAM!

Edit: it got deleted. However, I will not rest until we DO GET OUR MONEY BACK, or until the phone is shipped to my Dad (whichever comes first).

Until then, Celtrek has STOLEN our money.

This is what it said:

---
Ryan
Removed this topic
Reason: We took the appropriate measures with Paypal and this case should be resolved shortly. No need for names or insults.
---

However I did not call names, nor put any insults there (apart from calling Celtrek a scam, which until proven otherwise, they are. They HAVE not given back my Dad his money, they took it for something that was never sent, no matter of deleting can change that FACT).

[Sophia]

Ok, I am not trying to change this into a personal soap box, but I promised to keep everybody up-to-date. Today, for the FIRST TIME, Celtrek did respond in a personal email to me. Since I have been open and honest about this whole affair with all of you here, I will copy everything except my full name and numbers.

---

From Jack Mitchel @ Celtrek:

Dear Ms B...,

I'm following up on your Get Satisfaction post.
Can you briefly describe your problem so I can respond accordingly?

Thank you,

Jack | Customer Support | Global Roaming Inc.
20900 NE 30th Ave Suite 603, Miami, USA | T: +1 (305) 249-3121 | Toll Free: +1 (88 5CELTREK

---

My response:

Yes Jack!

I will give you all the details, gladly.

On January 19th, I ordered a Nexus One phone from Celtrek, and paid $650 using Paypal (id s...m). Order number 102....
The next day, my Dad decided to order one for himself, and also paid that amount using Paypal as well (id j...m). Order number 102...., ordered January 20th.

We got confirmation for both orders, and I talked to Celtrek a few times on their live chat on which shipping of my phone was confirmed January 25th.
On 22nd of January I received a shipping confirmation that shipment 502.... for order 102.... was shipped to my address in Canada, and on the 5th of February I received this phone in perfect order.

After a few more chats inquiring about our OTHER order, my Dad's phone was confirmed to ship on Friday the 5th of February.
However, my Dad's phone was never shipped, and there is no tracking number of a shipment to the Netherlands.

Of course we did not consider my Dad's would not be shipped at all, but when time passed, we got concerned. We sent many, MANY emails, chats, tickets etc to ask when my Dad's phone would be shipped, and when we received NO information, we FINALLY filed a claim with paypal, or rather, my Dad did.

Lo and behold, Celtrek came back and gave MY shipment tracking number to Paypal, as if it was sent and over with. Needless to say that is hardly correct, since it was shipped to ME in Canada.

In short, we ordered two phones, paid for two, and received only one. Meaning between my Dad and myself, we are $650 out of pocket as of now.

Thank you for listening. We are getting desperate by now and don't know where to turn anymore. I shall add this email to the claim however, as yet another proof of our willingness to explain the situation.

Yours, Sophia B...

PS You can follow our horror story at http://www.prepaidgsm.net/forum/inte...eltrek-16.html

---

Is it me or is it time to start to see a glimmer of light...

[cizake]

I apologize for the lack of communication.
As of February 1st 2010 Celtrek/Global Roaming as removed option to purchase SIM cards or Air time on our website.
We are in the process of ceasing all operations due to financial constraints.
In last weeks we have conducted a series of meetings with other providers to find an a solution for existing customers.
We are close to finalizing a deal with a current supplier of roaming cards that will offer a replacement solution at no loss for existing customers.
I can't say more at this time. We did our very best to offer a competitive product at attractive pricing. We failed.
We want to believe most of our customers have saved hundreds of dollars while roaming with us.
Personally I'm stepping down with a sad face.

Regards,
Florian Seroussi

[Bossman]

Cizake,

I want to commend you for having the courage to come out and address some of the questions that folks have been having. You are correct, your prices were one of the lowest compared to other roaming sim cards. The roaming sim market is certainly not what it used to be. Hence, it will not be easy to survive in this very dynamic market. Especially with so many players and dwindling potential customers. Hope you guys make it back sometime down the road.

[cizake]

Thanks Bossman.

I appreciate the support.
We won't make it back. We will find a solution with another provider to take over existing customers.
It has been 5 years of fighting against the odds.
Ultimately we lost the battle.

[bones_boy]

Originally Posted by cizake

We will find a solution with another provider to take over existing customers.

Rather have my cash back.

[SEDWARDS]

Me too , rather have my cash back