telna Mobile [split thread] - Page 2

inquisitor · 06-05-2009, 21:37

Quote:

Originally Posted by telnamobile

Since our first market is the US, we didn't think it would make sense to offer number on the Isle of Man or Liechtenstein or Iceland where the outrageous rates for incoming calls sponsor the calls. That prevent us from offering free incoming calls like some other services, but at least it's easy for anyone to reach our numbers and we are building a long term business model that ensures the users know the real costs.

I completely understand that. Anyway I wonder why there's no roaming discounter based on a MNO from the European Union, who would benefit from EU-regulated data wholesale tariffs.

Quote:

We'll add the data service shortly. We're working on making sure regular customers don't leave their data on at night downloading useless stuff and ending up with a few thousand dollars of data. From our experience that's the most common trouble.

That sounds well. Since your service is postpaid, I would appreciate if there was a configurable cap for daily data costs.

petkow · 07-05-2009, 09:26

Quote:

Originally Posted by telnamobile

Hi
...I can tell you that the SIMs are coming from an Israeli mobile operators. ...

Shame. Big problem for those of us needing something for any other country in the Middle East. Service not available in UAE, Saudi, Bahrain, Oman, Qatar, Syria.

But lebanon and Jordan yes!

(Sorry Bossman... completely unrelated to your question... but I just picked up on that!)

DRNewcomb · 07-05-2009, 11:47

Quote:

Originally Posted by petkow

Shame. Big problem for those of us needing something for any other country in the Middle East. Service not available in UAE, Saudi, Bahrain, Oman, Qatar, Syria.

There's actually a big swath of counties running from Algeria to Malaysia where service can get pretty thin.

petkow · 07-05-2009, 23:22

Quote:

Originally Posted by DRNewcomb

There's actually a big swath of counties running from Algeria to Malaysia where service can get pretty thin.

Yes... that's a lot of the oil/natural gas countries where it doesn't work!

DRNewcomb · 08-05-2009, 02:12

Quote:

Originally Posted by petkow

Yes... that's a lot of the oil/natural gas countries where it doesn't work!

Yes. A lot of money and a lot of business. For some folks it can be a deal killer. For me, except for Tunesia and maybe Morocco, been there, done that; don't really need to go back any time soon.

DRNewcomb · 09-05-2009, 14:19

Quote:

Originally Posted by DRNewcomb

Yes. A lot of money and a lot of business. For some folks it can be a deal killer. For me, except for Tunesia and maybe Morocco, been there, done that; don't really need to go back any time soon.

BTW, Jordan and Egypt are not on my "don't need to go back" list and it looks like telna mobile does work there. I went ahead and took Herve up on his offer and sent them my old (Israeli) Celtrek SIM. Why turn down a no-risk, one-year trial? I'll let you all know how it works.

Bossman · 06-05-2009, 18:24

Thanks for your offer. A couple of questions...

Does your service require any kind of mnimum service period? That is, am I free to cancel anytime without being dinged a fee or another $49 yearly fee. Also, how easy is it to cancel the service, just sed email, phone call?

telnamobile · 06-05-2009, 18:59

The service doesn't have any monthly fee, cancellation fee, trick fees.
All we have is an annual $49 fee, that we charge on the anniversary date of the SIM card setup.

So if you cancel before 1 year, then you pay no yearly fee if you used our upgrade offer. All you pay for are the calls you made.

Sending an email could be OK, as long as you make sure that someone replies that we took care of it (I'm saying this since sometimes emails can get filtered out in spam folders) or a phone call to our customer service during business hours.

Unlike most providers listed, we have a real customer service with live persons available during business hours in the US. And this customer service also helps our customers for regular long distance in the US, our customers for dial around service in the US, so we're not going to just turn off the customer service number like some other providers.

hkr · 06-05-2009, 20:18

Yes, SIP would be very useful. It would make it possible to bypass a chain of providers - thus provide better quality at lower costs. It would also make it possible to use your SIM as an extension of IP-enabled PBXes.

It would be also useful to have a DID from my own country. That number should also sent as CID when calling out.

As for me, I do not really need SMS, but a nice feature would be to be able to send SMS as if they would come from my main home number. Receiving SMS is free in most countries I visit, so I would be able to send SMS from one card, and receive SMS on another.

telnamobile · 06-05-2009, 21:02

Quote:

Originally Posted by hkr

Yes, SIP would be very useful. It would make it possible to bypass a chain of providers - thus provide better quality at lower costs. It would also make it possible to use your SIM as an extension of IP-enabled PBXes.

It's now on the road map.

Quote:

Originally Posted by hkr

It would be also useful to have a DID from my own country. That number should also sent as CID when calling out.

Since the calls are going through our network, we already allow you to display whatever caller ID you like when making calls from your telna Mobile SIM card. We thought it could be useful for people who forward their American cellular phone when travelling and don't want to advertise a new additional number to their friends/family/partners.

Quote:

Originally Posted by hkr

As for me, I do not really need SMS, but a nice feature would be to be able to send SMS as if they would come from my main home number. Receiving SMS is free in most countries I visit, so I would be able to send SMS from one card, and receive SMS on another.

This feature will be supported when we launch the SMS service.

	(#7)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	06-05-2009, 18:24 Thanks for your offer. A couple of questions... Does your service require any kind of mnimum service period? That is, am I free to cancel anytime without being dinged a fee or another $49 yearly fee. Also, how easy is it to cancel the service, just sed email, phone call? Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#8)
telnamobile (Offline) DEALER Official Member Posts: 30 Join Date: 02 May 2009 Country:	06-05-2009, 18:59 The service doesn't have any monthly fee, cancellation fee, trick fees. All we have is an annual $49 fee, that we charge on the anniversary date of the SIM card setup. So if you cancel before 1 year, then you pay no yearly fee if you used our upgrade offer. All you pay for are the calls you made. Sending an email could be OK, as long as you make sure that someone replies that we took care of it (I'm saying this since sometimes emails can get filtered out in spam folders) or a phone call to our customer service during business hours. Unlike most providers listed, we have a real customer service with live persons available during business hours in the US. And this customer service also helps our customers for regular long distance in the US, our customers for dial around service in the US, so we're not going to just turn off the customer service number like some other providers.

	(#9)
hkr (Offline) Member Advanced Member Posts: 75 Join Date: 29 Apr 2009 Country:	06-05-2009, 20:18 Yes, SIP would be very useful. It would make it possible to bypass a chain of providers - thus provide better quality at lower costs. It would also make it possible to use your SIM as an extension of IP-enabled PBXes. It would be also useful to have a DID from my own country. That number should also sent as CID when calling out. As for me, I do not really need SMS, but a nice feature would be to be able to send SMS as if they would come from my main home number. Receiving SMS is free in most countries I visit, so I would be able to send SMS from one card, and receive SMS on another. Postpaid: 3x Vodafone (HU) 1x T-Mobile) formerly also Pannon Prepaid: Vodafone, Pannon, T-Mobile (HU) Optimus (PT) SamiSwoi, ERA, Orange (PL) VIP (HR) T-Mobile (AT) Vodafone, O2, Orange, T-Mobile (UK) Vodafone (DE) Data-only prepaid: Vodafone, T-Mobile, Djuice/Pannon (HU) International SIMs: UM+, Sim4Travel, TravelSim Phones: Nokia E51, E71, Samsung D880, SE P990i, Ericsson T39m -forever! , many others in the drawer. 3G modems Huawei E220, E870, EU870D, U740, Alcatel X200 VoIP: Justvoip, CallWithUs, Neophonex, fonline, Macrogate and several others for outgoing... DIDs from Macrogate, DIDww, Gradwell, Voxbone and others. FreePBX, Vigor router with inbuilt ATA, Nokia E-series phones.