Global Roaming (former Celtrek)

[SEDWARDS]

Only time will tell they probably will return as their twitter suggests & their voicemail has changed

[frenchfry]

My credit card gave me my last $20 refill from Celtrek back that I had not used.

I do hope they do make it back. There rates are much better than the other world sims cards.

[Stu]

The story posted above doesn't make a great deal of sense. If they were hacked, you easily move your accounts to a different computer and start profiling the accounts for evidence of fraudulent entries. Look for new deposits, high balances, high calling immediately after the hack. Compare your data with third party data looking for discrepencies.

If you need to temporarily block balances over $X in the interim, you'll have a hand full of angry customers. Right now, they've destroyed their base.

[smalltalk]

On Feb 3 I have received the following email from celltrek:

"We experienced an attacked on our database - which is causing the backend to be down for now.

Our technicians are working to resolve the matter shortly.


Apologies for any inconvenience,


Let us know how we can better serve you, as always we welcome your questions and feedback."

I have several SIM cards with them. All of them have stopped working since.

[Bossman]

For someone to attack you backend/database and take you offline for this long indicates you did not know what you were doing in the first case. And your systems were very likely totally unsecure. Again, that's assuming that is what actually happened.

[SEDWARDS]

I'm not sure how much I trust them anymore I just want my money back and I'm sure again they will have the lowest rates so use with caution i guess who knows?

[Sophia]

Bossman and Sedwards, far be it from me to put thoughts in your minds, but how can you ever trust a company that willfully tries to swindle a 74 year old out of $650? I say willfully, because they PROMISED to send him that Nexus One phone, they acknowledged there were two orders, received several tickets on the matter without one reply in return, and then were not too lazy to suddenly wake up to provide the wrong tracking number to Paypal as "proof" it was sent. Case closed and over with, right? Not so... they sent ONE and we paid for TWO.

My Dad has enough proof to provide to Paypal. He sent screenshots from both orders, both paypal payments, and the one shipment, as well as screenshots of the emails begging them to replay, and the automated ticket system message that my account was created. Since they refuse to let me log in, I cannot send further proof such as the actual tickets I sent, most of them with a "critical" status, and Celtrek playing dead throughout it all, but I'd say this is proof enough. Paypal is more than welcome to try and log in on our behalf, so they can see we spoke the truth there too.

Yesterday he got a message from Paypal that the matter is currently being investigated. If Celtrek had not provided a bogus tracking number, my Dad would have gotten his money back last Wednesday. Because they did try this swindle, it's still under investigation. Honest, huh? Real nice people.

However, I don't have a single doubt in my mind that the matter will be decided favorably in our case, since we have ample proof of the two orders, two payments, and single shipment of one phone.

[Stu]

Sophia,

I've only used PayPal casually so I don't know the answer to the question, but what happens if there isn't $650 in the account that is attached to their PayPal account?

[Bossman]

Usually there is also a credit card associated with the paypal account. So, if there is not enough funds in the account, they will try to charge the rest to the credit card on file.

Originally Posted by Stu

Sophia,

I've only used PayPal casually so I don't know the answer to the question, but what happens if there isn't $650 in the account that is attached to their PayPal account?

[SEDWARDS]

i understand sophia they shd refund us @ the minimum