09 Iceland

[RTuesday]

Hi Marc,

I'm physically in the States (AZ) at the moment, so that's where the card was delivered to.

My initial ordering problems were mentioned in the 09 thread - ordered from 09 on early Nov, order passed to Orate on Nov 30th. The update: Email back/forth to Orate confirming they were available, active, and in stock for immediate despatch, order paid (paypal) on 1st dec, despatched ten days later (didn't respond to my email query before that), received 9 days after that.

They sent it the "small packet" rate (saves them about 60p), which requires a customs declaration to be attached to the envelope, which they didn't do, so that probably slowed it down for extra customs processing (has an LAX sticker on it).

I really hate dealing with mail order companies in the UK, no idea of customer service. Which is why I tried ordering it direct from Iceland.

No response from the 09 online customer service after one full business day at their location.