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kctopitz (Offline)
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Default 09-08-2018, 11:31

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Originally Posted by hawkdeira View Post
Hello - the new replacement sim took 48 hours to arrive after filling in their online request form. You then go back online to activate it before you can use it.
I chose a UK number which is free and that is with Jersey Telecom (there is a choice of a US or Canadian number but that incurs a monthly charge of 50 cents). Only one number per sim, unlike the old sim which had both US and UK numbers.
Yes the old balance transferred across to the new card the same day.
Did they notify you that it had been shipped out? I used the new replacement SIM request function well over a week ago. Haven't received the SIM or any updates about it.
   
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kctopitz (Offline)
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Default 09-08-2018, 12:46

Follow-up: My SIM arrived today in Germany, so I can answer my own question and say that there was no notice that it was shipped out. Postage date is August 7th. Assuming they shipped a big batch the same day, I'm guessing those of you in the US will receive them later this week or next.

After activating it, my previous balance was transferred over within 30 minutes, although interestingly it's now in US dollars instead of British pounds, despite selecting a UK number.

Important note: APN is now "roamingplus". Data is billed per 10kb. I think it was 100kb previously, so that's an improvement.

The default APN profiles on the SIM (APN: "pepper") indicate it's a Jersey Telecom SIM.

Last edited by kctopitz; 09-08-2018 at 13:04..
   
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rfranzq (Offline)
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Default Will everyone in the last three months who requested one be getting theirs now? - 10-08-2018, 02:39

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Originally Posted by kctopitz View Post
Assuming they shipped a big batch the same day, I'm guessing those of you in the US will receive them later this week or next.
I first asked for a replacement SIM when this first became news.
I wonder if they are sending everyone who requested one a SIM or just more recent folk. If anyone requested the SIM more than a month ago and gets one now: Please speak up. It will give reassurance or at least a warning that we will need to request again.


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Originally Posted by bourbonkiller View Post
Got assigned a Los Angeles +1 213 XXXXXXX number.
That is the area code I was born in. Live near by to it now. [Same place.]
   
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Bossman (Offline)
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Default 14-08-2018, 01:33

I suspect that somehow Piranha has forgot to send a replacement SIM to some of us. I requested one on 5/19 (via their support ticket) when the issue first came about as well. I have not received it yet. So I went ahead and put in another request yesterday.

Quote:
Originally Posted by rfranzq View Post
I first asked for a replacement SIM when this first became news.
I wonder if they are sending everyone who requested one a SIM or just more recent folk. If anyone requested the SIM more than a month ago and gets one now: Please speak up. It will give reassurance or at least a warning that we will need to request again.


Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3,
Sim cards: AT&T (Contract), 3 UK, Piranha Mobile
   
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