Toggle Mobile

bourbonkiller · 25-12-2016, 15:05

Quote:

Originally Posted by fawinds

A question about getting a new replacement SIM. I asked customer service a few months ago and they said that I just need to buy a new SIM and they will transfer to it the number and balance of my current Toggle SIM. Unfortunately they can only transfer the UK number, so I would lose the Spanish and US numbers.

Has anybody been in this situation?

I have some doubts as to whether the CS rep simply read that foreign numbers cannot be ported to the UK SIM, because I cannot understand why they cannot simply point the existing numbers to the new SIM as they do with the UK number.

I'm tempted to try and see what happens as I would like to get one of the new SIMs with 20 IMSIs, but to be honest, the Spanish number is a very easy to remember one and I would not like to lose it.

Curiously enough, does anybody know how do they transfer the call to a foreign number to the UK SIM? I thought they were simply linked to the country's IMSI, but I have realised that when there is an incoming call to any of the foreign numbers my phone shows it as "forwarded call", whereas calls to the main UK number are not. I understand that that this may mean that they simply forward the foreign number to the UK number and the IMSI is only used for roaming purposes but unrelated to the foreign number. Something in this direction may be the fact that, after getting a temporary number and IMSI for France, I let it expire but regardless of not having the French number anymore, when I visited France I received the text with the toggle country rates just because the IMSI was still in my SIM. And in fact, although they say you need a local number to get those rates, I could call and was charged those rates without the French local number.

I've raised that question to Customer Support quite some time back and got the answer, that any number but the one of the network the SIM was booked in latest, could be transferred to a new SIM card.

In my case this means, if my SIM was registered in the swiss network (home network) they can transfer my UK, German, Spanish and US number to the new SIM, but not the Swiss one. Therefor I never spread my local numbers to anyone, only the UK number....

BK

Stu · 01-01-2017, 00:27

Do the EU roaming rates cover promos and specials? If not, I can see base rates going up but being offset by more promos or bundling of free wifi access in the home country.

peterdoo · 02-01-2017, 14:56

Yes, promos and specials count for EU roaming. What you would pay for a call/text from your home network to another network in the same country (the actual price, does not matter whether discounted or not) is what has to be charged in the EU for calls/texts (a surcharge is allowed until mid of this year).

On-net prices (from home network to home network) do not have any influence on roaming prices so those can be lower or with higher minutes limits.

For data the operators anyhow got many possibilities to limit the amount that can be used in EU roaming without surcharge. What they still can do, is to separate packages to a call/text part and a data part. As the price for the data package would be lower in this case than for the complete package, one would get less data without surcharge in roaming.

fawinds · 03-01-2017, 09:23

Quote:

Originally Posted by bourbonkiller

I've raised that question to Customer Support quite some time back and got the answer, that any number but the one of the network the SIM was booked in latest, could be transferred to a new SIM card.

In my case this means, if my SIM was registered in the swiss network (home network) they can transfer my UK, German, Spanish and US number to the new SIM, but not the Swiss one. Therefor I never spread my local numbers to anyone, only the UK number....

BK

I have contacted cs again and here is their reply:

Further to your email, we would like to let you know that you can transfer you Toggle mobile number and the credit to your other Toggle SIM card. However, the process of transferring the number and the credit takes up to 5 working days and local numbers cannot be retained.

I'll test with a secondary card where I don't mind losing the local number, and see what happens.

fawinds · 09-01-2017, 16:27

An update on this. After three days Toggle Mobile has deactivated my old SIM card, but the new SIM still shows its original number and zero balance.

Probably it will stay like that for a few days, but I cannot say I did not expect it. I ported some time ago a mobile number to Toggle and it took a 5 days since they disconnected the number from the old company until it was working on the Toggle SIM.

Basically, they take their time!

	(#2)
Stu (Offline) Senior Member Prepaid Guru Posts: 1,091 Join Date: 11 Feb 2004 Location: Detroit (formerly Dubai) Country:	01-01-2017, 00:27 Do the EU roaming rates cover promos and specials? If not, I can see base rates going up but being offset by more promos or bundling of free wifi access in the home country.

	(#3)
peterdoo (Offline) Senior Member Prepaid Fan Posts: 137 Join Date: 20 Sep 2013 Country:	02-01-2017, 14:56 Yes, promos and specials count for EU roaming. What you would pay for a call/text from your home network to another network in the same country (the actual price, does not matter whether discounted or not) is what has to be charged in the EU for calls/texts (a surcharge is allowed until mid of this year). On-net prices (from home network to home network) do not have any influence on roaming prices so those can be lower or with higher minutes limits. For data the operators anyhow got many possibilities to limit the amount that can be used in EU roaming without surcharge. What they still can do, is to separate packages to a call/text part and a data part. As the price for the data package would be lower in this case than for the complete package, one would get less data without surcharge in roaming.

	(#5)
fawinds (Offline) Junior Member Newbie Posts: 5 Join Date: 09 Dec 2016 Country:	09-01-2017, 16:27 An update on this. After three days Toggle Mobile has deactivated my old SIM card, but the new SIM still shows its original number and zero balance. Probably it will stay like that for a few days, but I cannot say I did not expect it. I ported some time ago a mobile number to Toggle and it took a 5 days since they disconnected the number from the old company until it was working on the Toggle SIM. Basically, they take their time!