Toggle Mobile

peterdoo · 19-09-2016, 12:04

Quote:

Originally Posted by andy

I phoned up to ask about this, and was told that the increase was mandated by regulators. You can well imagine that I called this as untrue, and said I thought it cynical of the company to brief its staff to lie to customers.

Of course the regulator does not mandate price increase. However there are other limitations that come from regulation and affect prices. Here are two examples:

1.
The new EU roaming regulation mandates that the reference price for all calls in the EU roaming is the off-net price within the home country. In the case of Toggle, that is the UK->UK price. All caps for EU roaming are calculated relative to this price. So maybe instead of lowering the roaming prices, Toggle rised the home price in order to get compliant. Even so, there are many prices for the EU roaming where Toggle apparently charges more than allowed by the regulation.
The maximum prices from any EU country (except UK) to any EU country in the case of Toggle should be:
Voice: 13p/min
SMS: 5p/min
Data: 20p/MB
Incoming: 1p/min
Just been to Portugal, where the SMS from Toggle indicates 18p/min for calls. In Croatia the SMS indicates 67p/MB for Data, 28p/min for calls, 7p/min for incoming and 8p/SMS. All above the limits.

2.
Although the termination rates within the EU have been regulated close to 0,01€/min, that is only valid for the calls originating and terminating within the EEA. More and more operators charge much higher termination rates for the calls delivered from the operators outside the EEA and for the calls where the originator is outside the EEA even though the call passes through an EEA operator (mentioned here: https://www.technologyslegaledge.com...ination-rates/). In general this makes it more difficult for the operators to use low cost routes. Maybe Lycamobile, that is handling many non-EEA calls has difficulties to get the lower termination rates.

andy · 20-09-2016, 00:57

Quote:

Originally Posted by peterdoo

1.
The new EU roaming regulation mandates that the reference price for all calls in the EU roaming is the off-net price within the home country. In the case of Toggle, that is the UK->UK price. All caps for EU roaming are calculated relative to this price. So maybe instead of lowering the roaming prices, Toggle rised the home price in order to get compliant. Even so, there are many prices for the EU roaming where Toggle apparently charges more than allowed by the regulation.
The maximum prices from any EU country (except UK) to any EU country in the case of Toggle should be:
Voice: 13p/min
SMS: 5p/min
Data: 20p/MB
Incoming: 1p/min
Just been to Portugal, where the SMS from Toggle indicates 18p/min for calls. In Croatia the SMS indicates 67p/MB for Data, 28p/min for calls, 7p/min for incoming and 8p/SMS. All above the limits.

You may be right, but they seem to be quite mixed up about implementation for EU countries

Website has outgoing rates of 3p, 7p, 9p, 18p, 28p; incoming 0, 4p, 7p, 19p

fawinds · 09-12-2016, 03:09

I live in the UK and have had a Toggle Mobile SIM for two years. Despite the 7p per minute pricing on their website, the occasional call I make to an UK mobile or landline is still charged at 3p. I wonder whether this means the 7p are only being charged to new customers or simply the new rate is not still in effect.

£5 per year for a foreign mobile number where you can received calls for free while roaming is an excellent price. The cheapest competitor I have found charges £5 per month. I hope the do not increase this price. I have been using one from Spain and another from the USA to receive calls here in the UK and the quality is excellent.

fawinds · 09-12-2016, 03:27

A question about getting a new replacement SIM. I asked customer service a few months ago and they said that I just need to buy a new SIM and they will transfer to it the number and balance of my current Toggle SIM. Unfortunately they can only transfer the UK number, so I would lose the Spanish and US numbers.

Has anybody been in this situation?

I have some doubts as to whether the CS rep simply read that foreign numbers cannot be ported to the UK SIM, because I cannot understand why they cannot simply point the existing numbers to the new SIM as they do with the UK number.

I'm tempted to try and see what happens as I would like to get one of the new SIMs with 20 IMSIs, but to be honest, the Spanish number is a very easy to remember one and I would not like to lose it.

Curiously enough, does anybody know how do they transfer the call to a foreign number to the UK SIM? I thought they were simply linked to the country's IMSI, but I have realised that when there is an incoming call to any of the foreign numbers my phone shows it as "forwarded call", whereas calls to the main UK number are not. I understand that that this may mean that they simply forward the foreign number to the UK number and the IMSI is only used for roaming purposes but unrelated to the foreign number. Something in this direction may be the fact that, after getting a temporary number and IMSI for France, I let it expire but regardless of not having the French number anymore, when I visited France I received the text with the toggle country rates just because the IMSI was still in my SIM. And in fact, although they say you need a local number to get those rates, I could call and was charged those rates without the French local number.

bourbonkiller · 25-12-2016, 15:05

Quote:

Originally Posted by fawinds

A question about getting a new replacement SIM. I asked customer service a few months ago and they said that I just need to buy a new SIM and they will transfer to it the number and balance of my current Toggle SIM. Unfortunately they can only transfer the UK number, so I would lose the Spanish and US numbers.

Has anybody been in this situation?

I have some doubts as to whether the CS rep simply read that foreign numbers cannot be ported to the UK SIM, because I cannot understand why they cannot simply point the existing numbers to the new SIM as they do with the UK number.

I'm tempted to try and see what happens as I would like to get one of the new SIMs with 20 IMSIs, but to be honest, the Spanish number is a very easy to remember one and I would not like to lose it.

Curiously enough, does anybody know how do they transfer the call to a foreign number to the UK SIM? I thought they were simply linked to the country's IMSI, but I have realised that when there is an incoming call to any of the foreign numbers my phone shows it as "forwarded call", whereas calls to the main UK number are not. I understand that that this may mean that they simply forward the foreign number to the UK number and the IMSI is only used for roaming purposes but unrelated to the foreign number. Something in this direction may be the fact that, after getting a temporary number and IMSI for France, I let it expire but regardless of not having the French number anymore, when I visited France I received the text with the toggle country rates just because the IMSI was still in my SIM. And in fact, although they say you need a local number to get those rates, I could call and was charged those rates without the French local number.

I've raised that question to Customer Support quite some time back and got the answer, that any number but the one of the network the SIM was booked in latest, could be transferred to a new SIM card.

In my case this means, if my SIM was registered in the swiss network (home network) they can transfer my UK, German, Spanish and US number to the new SIM, but not the Swiss one. Therefor I never spread my local numbers to anyone, only the UK number....

BK

Stu · 01-01-2017, 00:27

Do the EU roaming rates cover promos and specials? If not, I can see base rates going up but being offset by more promos or bundling of free wifi access in the home country.

peterdoo · 02-01-2017, 14:56

Yes, promos and specials count for EU roaming. What you would pay for a call/text from your home network to another network in the same country (the actual price, does not matter whether discounted or not) is what has to be charged in the EU for calls/texts (a surcharge is allowed until mid of this year).

On-net prices (from home network to home network) do not have any influence on roaming prices so those can be lower or with higher minutes limits.

For data the operators anyhow got many possibilities to limit the amount that can be used in EU roaming without surcharge. What they still can do, is to separate packages to a call/text part and a data part. As the price for the data package would be lower in this case than for the complete package, one would get less data without surcharge in roaming.

fawinds · 03-01-2017, 09:23

Quote:

Originally Posted by bourbonkiller

I've raised that question to Customer Support quite some time back and got the answer, that any number but the one of the network the SIM was booked in latest, could be transferred to a new SIM card.

In my case this means, if my SIM was registered in the swiss network (home network) they can transfer my UK, German, Spanish and US number to the new SIM, but not the Swiss one. Therefor I never spread my local numbers to anyone, only the UK number....

BK

I have contacted cs again and here is their reply:

Further to your email, we would like to let you know that you can transfer you Toggle mobile number and the credit to your other Toggle SIM card. However, the process of transferring the number and the credit takes up to 5 working days and local numbers cannot be retained.

I'll test with a secondary card where I don't mind losing the local number, and see what happens.

fawinds · 09-01-2017, 16:27

An update on this. After three days Toggle Mobile has deactivated my old SIM card, but the new SIM still shows its original number and zero balance.

Probably it will stay like that for a few days, but I cannot say I did not expect it. I ported some time ago a mobile number to Toggle and it took a 5 days since they disconnected the number from the old company until it was working on the Toggle SIM.

Basically, they take their time!

andy · 17-04-2017, 13:21

Quote:

Originally Posted by andy

You may be right, but they seem to be quite mixed up about implementation for EU countries

Website has outgoing rates of 3p, 7p, 9p, 18p, 28p; incoming 0, 4p, 7p, 19p

[That post was from Sept 2016.]

On another forum someone pointed out that the published rates to UK landlines and mobiles had reverted to 3p/min.

I checked, and this was true for calling UK from all Toggle countries.

I looked at some other roaming rates, and the high incoming rate in a few non-Toggle EU countries (e.g. 19p incoming in Lithuania and Slovakia) seems to have reduced to 1p/min.

Haven't checked all of them yet, but the new version of what I said a few months ago for within EU/EEA might be outgoing 3p or 9p (in Toggle) 12p or 18p (non-Toggle) incoming 0 or 1p.

Also USA and Canada free incoming, even without US Toggle ID added. High outgoing though. Maybe others?

	(#3)
fawinds (Offline) Junior Member Newbie Posts: 5 Join Date: 09 Dec 2016 Country:	09-12-2016, 03:09 I live in the UK and have had a Toggle Mobile SIM for two years. Despite the 7p per minute pricing on their website, the occasional call I make to an UK mobile or landline is still charged at 3p. I wonder whether this means the 7p are only being charged to new customers or simply the new rate is not still in effect. £5 per year for a foreign mobile number where you can received calls for free while roaming is an excellent price. The cheapest competitor I have found charges £5 per month. I hope the do not increase this price. I have been using one from Spain and another from the USA to receive calls here in the UK and the quality is excellent.

	(#4)
fawinds (Offline) Junior Member Newbie Posts: 5 Join Date: 09 Dec 2016 Country:	09-12-2016, 03:27 A question about getting a new replacement SIM. I asked customer service a few months ago and they said that I just need to buy a new SIM and they will transfer to it the number and balance of my current Toggle SIM. Unfortunately they can only transfer the UK number, so I would lose the Spanish and US numbers. Has anybody been in this situation? I have some doubts as to whether the CS rep simply read that foreign numbers cannot be ported to the UK SIM, because I cannot understand why they cannot simply point the existing numbers to the new SIM as they do with the UK number. I'm tempted to try and see what happens as I would like to get one of the new SIMs with 20 IMSIs, but to be honest, the Spanish number is a very easy to remember one and I would not like to lose it. Curiously enough, does anybody know how do they transfer the call to a foreign number to the UK SIM? I thought they were simply linked to the country's IMSI, but I have realised that when there is an incoming call to any of the foreign numbers my phone shows it as "forwarded call", whereas calls to the main UK number are not. I understand that that this may mean that they simply forward the foreign number to the UK number and the IMSI is only used for roaming purposes but unrelated to the foreign number. Something in this direction may be the fact that, after getting a temporary number and IMSI for France, I let it expire but regardless of not having the French number anymore, when I visited France I received the text with the toggle country rates just because the IMSI was still in my SIM. And in fact, although they say you need a local number to get those rates, I could call and was charged those rates without the French local number.

	(#6)
Stu (Offline) Senior Member Prepaid Guru Posts: 1,091 Join Date: 11 Feb 2004 Location: Detroit (formerly Dubai) Country:	01-01-2017, 00:27 Do the EU roaming rates cover promos and specials? If not, I can see base rates going up but being offset by more promos or bundling of free wifi access in the home country.

	(#7)
peterdoo (Offline) Senior Member Prepaid Fan Posts: 137 Join Date: 20 Sep 2013 Country:	02-01-2017, 14:56 Yes, promos and specials count for EU roaming. What you would pay for a call/text from your home network to another network in the same country (the actual price, does not matter whether discounted or not) is what has to be charged in the EU for calls/texts (a surcharge is allowed until mid of this year). On-net prices (from home network to home network) do not have any influence on roaming prices so those can be lower or with higher minutes limits. For data the operators anyhow got many possibilities to limit the amount that can be used in EU roaming without surcharge. What they still can do, is to separate packages to a call/text part and a data part. As the price for the data package would be lower in this case than for the complete package, one would get less data without surcharge in roaming.

	(#9)
fawinds (Offline) Junior Member Newbie Posts: 5 Join Date: 09 Dec 2016 Country:	09-01-2017, 16:27 An update on this. After three days Toggle Mobile has deactivated my old SIM card, but the new SIM still shows its original number and zero balance. Probably it will stay like that for a few days, but I cannot say I did not expect it. I ported some time ago a mobile number to Toggle and it took a 5 days since they disconnected the number from the old company until it was working on the Toggle SIM. Basically, they take their time!