Help understanding Blau voice/sms options

[inquisitor]

Your screenshots are not available for some reason. I remember that there was a very strict file size limitation on this forum.

Regarding your issue with ordering the "Internet-Flat 5 GB", did you subscribe to any other tariff option recently? You should be aware that most of these bundles have a 30 days term during which you cannot switch to another bundle. However there should be a separate option to double your data allowance for the remaining billing period if you are indeed on a certain tariff option.

[patik]

Screenshots:
http://imgur.com/bTh3KTV
http://imgur.com/hZTdEZd

Originally Posted by inquisitor

Regarding your issue with ordering the "Internet-Flat 5 GB", did you subscribe to any other tariff option recently? You should be aware that most of these bundles have a 30 days term during which you cannot switch to another bundle. However there should be a separate option to double your data allowance for the remaining billing period if you are indeed on a certain tariff option.

I don't think I added any tariff, at least not on purpose. On the dashboard on the right where it lists my name, number, credit, etc it says this:

Aktueller Tarif: 9 Cent Einheitstarif

Tarif-Optionen:
Smart- & Allnet-Optionen: buchbar
Internet-Optionen: buchbar
Sprach- & SMS-Optionen: buchbar
Auslands-Optionen: buchbar
blau Kostenschutz: aktiv

The 100MB and 1GB options are both available (they cost less than the €14.81 credit the desktop site thinks I have). It's only the more expensive 3GB and 5GB plans that say I can't add them because my credit is low ("Ihr Guthaben reicht für die Optionsbuchung nicht aus").

[patik]

Is there a code I can text to Blau to add the 5GB package? Maybe that will work even though the site thinks my credit is low.