Toggle Mobile

[ChrisNeedsToKnow]

Out of current context, but still:

Cyprus:

• SMS praises incoming free, while the website sais 4p/min. It was effectively free.
• Website sais outgoing to EU (countries I checked) is 18p/minute, SMS sais 23p/minute. I used callback via the free incoming instead, so don´t know what would have been charged.
• I did make one call from Cyprus to Cyprus lasting 19 seconds. Website sais 18p/minute, SMS sais 23p/minute (same as above), the effective charge was 9p.

Summary:

The rate calculator on Toggle´s website is effectively worthless.

[ChrisNeedsToKnow]

This just came to my attention:

If someone tries to call my Swiss Toggle# and I don´t pick up, after 20 seconds of ringing the caller hears the message: "The number you are trying to call is not assigned."

If I do pick up during that timeframe, the connection is established - so it´s not simply an expired number.

Need I say that that´s less-than-helpful?

I contacted Customer Service - let´s see if they can do something about it.

Rgds,
Christian

[ChrisNeedsToKnow]

Originally Posted by ChrisNeedsToKnow

I contacted Customer Service - let´s see if they can do something about it.

Toggle Customer Service sais, they depend on the local companies they work together with, hence can´t do anything about it.

So I called the Swiss Lycamobile folks, trying to tell them that it´s a Lycamobile#. They can´t locate the number in their database, but actually tell me "this number really doesn´t exist, hence the IVR-response is correct".

I tried to tell the guy to call me back as proof that the number does indeed exist - they´re not allowed to do any outbound calling.

As a summary: Seems as if there´s not exactly an easy fix!

EDIT: It´s the same "the number you have dialled is not assigned"-story for my UK#.

[peterdoo]

After some time, the call is transferred to the voice mail number. Check with *#61#. In my case it says after 25 seconds to 00447404000231. This should be the Lycamobile UK voice mail that has nothing to do with the local Lycamobile numbers. I cannot reach that number from any phone, not even from Toggle. Maybe it has to do with the fact that I have deactivated the voice mail.

[ChrisNeedsToKnow]

Originally Posted by peterdoo

After some time, the call is transferred to the voice mail number. Check with *#61#. In my case it says after 25 seconds to 00447404000231. This should be the Lycamobile UK voice mail that has nothing to do with the local Lycamobile numbers. I cannot reach that number from any phone, not even from Toggle. Maybe it has to do with the fact that I have deactivated the voice mail.

I also had my voicemail de-activated, and call diverts (which I cannot change) from my number also point to +447404000231.

Maybe you should check if you also get the "this number is not assigned"-announcement!?

Originally Posted by bourbonkiller

@chrisneedtoknow
Have a look at the new orange.ch unlimited EU roaming offer, that might be ideal for you!

Thanks for the hint!

There´s a lot of movement in the market right now. t-mobile.de suddenly offers an EU-roaming package at €5extra/month, which allows using your "national" data throughout EU+EWR+CH, plus it includes calls to Germany + within the country visited.

The mentioned orange-offer doesn´t include enough data for my liking.

simquadrat.de offers a flatrate at 19.95 to all of EU+EWR+CH, albeit only from Germany.

This trend encourages me to hope that there will be true "all-EU" packages soon, so I´ll wait just a little longer before re-optimizing everything from scratch.

[peterdoo]

Originally Posted by ChrisNeedsToKnow

I also had my voicemail de-activated, and call diverts (which I cannot change) from my number also point to +447404000231.

Maybe you should check if you also get the "this number is not assigned"-announcement!?

I get the same result by calling +447404000231 directly or calling my Toggle number and waiting for 25 seconds until the call is diverted. Which one that is, depends on the network/operator from which I call. On some there is a message that you describe. On others about 2 seconds silence, then the call is simply ended without any announcement or explanation on the display. On other networks the phone stops ringing and starts ringing again after few seconds (no ringing here in the case of direct dialing the voicemail).

What is even more annoying is, that those that call me see the same behavior when my phone is busy. Instead of busy tone they either hear an announcement about the not assigned number or the call is simply ended without any explanation.

Strangely though this is not the case when the phone is out of coverage. Although the divert number is the same for that case, the announcement for the phone not being available is played and an SMS sent as soon as the phone registers to the network again.

[peterdoo]

In the case Toggle would blame other network operators for this behavior, it is easy to demonstrate that that is not the case. Calling the Toggle number from another Toggle SIM gives these results in my case:

- No answer: 25 seconds ringing, then 2 seconds silence, then the call is ended without any notification. Neither as sound nor on the display. Calling other operator's numbers mostly there is a SIT tone plus a "no answer" notification on the display.

- Busy: few seconds silence, then the call is ended without any notification. Neither as sound nor on the display. Calling other operator's numbers mostly there is a busy tone plus a "busy" notification on the display.

In these tests the call was from Toggle to Toggle. They control the complete path.