Toggle Mobile - Page 42

dg7feq · 16-06-2014, 08:20

that's one of their lovely typos on the website. Of course they mean € and not ct.
Also SMS from all non toggle countries are written with 41ct, from india with 14 - again i suppose a typo

ChrisNeedsToKnow · 23-06-2014, 11:06

Quote:

Originally Posted by togglemobile

Hi Chris,
We could help you with the issue?
Can you please explain the issue you are facing with SMS ?

best,
toggle team

Was this really toggle mobile, or just some troll?

Anyway, they did what I expected: Nothing.

It´s a tragedy! The best product in the mobile world for years, going down the chute...

bourbonkiller · **changed rates!? -** 22-07-2014, 13:00

Dear fellow togglemobile.uk users. I've just experienced changes on the togglemobile.co.uk website. As it looks like, they have changed rates. The only one that are obvious to me is the tariff in Austria.

Since I live in Austria and have a Swiss and German Incoming number, I've often diverted calls to my togglemobile.uk simcard when going to remote places in Austria, since they roam on the A1 network which has the best coverage over all.

Today I went to the website to randomly check some rates and they are now displaying GBP 0,04 for incoming calls in Austria. However, the banner on the website still shows Austria as one of their free incoming countries. Haven't checked if they really charge for incoming calls, but maybe some of you can check the tariffs for their respected country use to see if they have changed silently as well...

BK

bourbonkiller · **update -** 22-07-2014, 13:07

Whilest I went over to facebook to send the CS a message the website seems to be down. Tried to reload the tariff page and got a error message. When enterring www.togglemobile.co.uk a empty page appears.

Let's wait and see what's going to happen with our beloved tariffs...

BK

ChrisNeedsToKnow · 22-07-2014, 15:33

Their website shows incoming costs @ 4p/minute for Germany as well.

I already received several calls in Germany today, and they were not charged.

However, this is yet more proof that it´s impossible to use toggle as a main card, which I deeply regret. They are just not reliable in any way.

dg7feq · 22-07-2014, 15:56

where did you find this rate sheet?

bourbonkiller · 22-07-2014, 18:38

Quote:

Originally Posted by dg7feq

where did you find this rate sheet?

Just follow this link: http://www.togglemobile.co.uk/tariffs/en and then use the second part (non toggle countries)

bourbonkiller · 22-07-2014, 18:48

Your post gave me a hint. I've gone through all their toggle mobile countries and except Switzerland, they show for ALL toggle countries without a local number (even UK)

calls 18p
incoming 4p
SMS 5p

maybe their underlying roaming IMSI provider has changed rates?

BK

MBK · 22-07-2014, 19:11

Does this mean that without a local number it's 4p and free with a local number?

NFH · 22-07-2014, 19:53

Lots of Toggle's published prices are wrong, particularly as they breach Regulation (EU) No 31/2012.

First you need to understand how GBP prices are calculated for UK-based operators. The price caps are specified in EUR without VAT in Articles 8(2), 10(2) and 13(2) of Regulation (EU) No 31/2012, and in order to convert the price caps to GBP, the EUR/GBP exchange rate is calculated in accordance with Article 1(7) by taking the average of the exchange rates published in the Official Journal of the European Union on 1st March 2014, 1st April 2014 and 1st May 2014, which is 0.82581. Consequently the price caps are £0.1569/min for outgoing calls, £0.0413/min for incoming calls, £0.0495 for outgoing SMS and £0.1652/MB for data. UK VAT of 20% is then added when roaming inside the EU VAT area, but not when roaming in parts of the European Union and wider European Economic Area that are outside the EU VAT area, specifically Iceland, Liechtenstein, Norway, Gibraltar, the Åland Islands, French Guiana, Guadeloupe, Martinique, Réunion, the Canary Islands, Ceuta and Melilla, in accordance with Article 19 of the Value Added Tax (Place of Supply of Services) Order 1992. This is because the UK opted to exempt non-EU VAT area roaming from UK VAT under Article 9(3)(a) of Council Directive 77/388 ("the Sixth VAT Directive") so that it could charge UK VAT on services used in the UK but billed outside the UK (e.g. US-based services marketed to UK residents).

Have a look at Toggle's prices for roaming in Norway for example. It publishes a price of 7p for sending SMS, which breaches the price cap by 41%.

	(#411)
dg7feq (Offline) Senior Member Prepaid Guru Posts: 1,164 Join Date: 04 Feb 2006 Location: Germany Country:	16-06-2014, 08:20 that's one of their lovely typos on the website. Of course they mean € and not ct. Also SMS from all non toggle countries are written with 41ct, from india with 14 - again i suppose a typo Germany: o2 blue all-in L, simquadrat Thailand: truemove (phone+sms+wifi) International: xxSim+372, toggle +44/+49/+41/+31 Phones: Huawei Mate7, Huawei P9

	(#413)
bourbonkiller (Offline) Senior Member Prepaid Fan Posts: 193 Join Date: 22 Dec 2004 Location: Lake of Constance Country:	changed rates!? - 22-07-2014, 13:00 Dear fellow togglemobile.uk users. I've just experienced changes on the togglemobile.co.uk website. As it looks like, they have changed rates. The only one that are obvious to me is the tariff in Austria. Since I live in Austria and have a Swiss and German Incoming number, I've often diverted calls to my togglemobile.uk simcard when going to remote places in Austria, since they roam on the A1 network which has the best coverage over all. Today I went to the website to randomly check some rates and they are now displaying GBP 0,04 for incoming calls in Austria. However, the banner on the website still shows Austria as one of their free incoming countries. Haven't checked if they really charge for incoming calls, but maybe some of you can check the tariffs for their respected country use to see if they have changed silently as well... BK ********************************************** Mobiles: iPhone 7+, iPhone 7, iPhone SE, Blackberry Priv, Honor 8, Lumia 950 Prepaid-SIM: 3 UK, Save Money Sim, Toggle Mobile UK, XX-Sim, Koko Mobile

	(#414)
bourbonkiller (Offline) Senior Member Prepaid Fan Posts: 193 Join Date: 22 Dec 2004 Location: Lake of Constance Country:	update - 22-07-2014, 13:07 Whilest I went over to facebook to send the CS a message the website seems to be down. Tried to reload the tariff page and got a error message. When enterring www.togglemobile.co.uk a empty page appears. Let's wait and see what's going to happen with our beloved tariffs... BK ********************************************** Mobiles: iPhone 7+, iPhone 7, iPhone SE, Blackberry Priv, Honor 8, Lumia 950 Prepaid-SIM: 3 UK, Save Money Sim, Toggle Mobile UK, XX-Sim, Koko Mobile

	(#415)
ChrisNeedsToKnow (Offline) Member Advanced Member Posts: 81 Join Date: 22 May 2013 Country:	22-07-2014, 15:33 Their website shows incoming costs @ 4p/minute for Germany as well. I already received several calls in Germany today, and they were not charged. However, this is yet more proof that it´s impossible to use toggle as a main card, which I deeply regret. They are just not reliable in any way.

	(#416)
dg7feq (Offline) Senior Member Prepaid Guru Posts: 1,164 Join Date: 04 Feb 2006 Location: Germany Country:	22-07-2014, 15:56 where did you find this rate sheet? Germany: o2 blue all-in L, simquadrat Thailand: truemove (phone+sms+wifi) International: xxSim+372, toggle +44/+49/+41/+31 Phones: Huawei Mate7, Huawei P9

	(#418)
bourbonkiller (Offline) Senior Member Prepaid Fan Posts: 193 Join Date: 22 Dec 2004 Location: Lake of Constance Country:	22-07-2014, 18:48 Your post gave me a hint. I've gone through all their toggle mobile countries and except Switzerland, they show for ALL toggle countries without a local number (even UK) calls 18p incoming 4p SMS 5p maybe their underlying roaming IMSI provider has changed rates? BK ********************************************** Mobiles: iPhone 7+, iPhone 7, iPhone SE, Blackberry Priv, Honor 8, Lumia 950 Prepaid-SIM: 3 UK, Save Money Sim, Toggle Mobile UK, XX-Sim, Koko Mobile

	(#419)
MBK (Offline) Senior Member Prepaid Fan Posts: 116 Join Date: 31 Dec 2012 Country:	22-07-2014, 19:11 Does this mean that without a local number it's 4p and free with a local number?

	(#420)
NFH (Offline) Senior Member Prepaid Expert Posts: 322 Join Date: 11 Apr 2012 Location: London Country:	22-07-2014, 19:53 Lots of Toggle's published prices are wrong, particularly as they breach Regulation (EU) No 31/2012. First you need to understand how GBP prices are calculated for UK-based operators. The price caps are specified in EUR without VAT in Articles 8(2), 10(2) and 13(2) of Regulation (EU) No 31/2012, and in order to convert the price caps to GBP, the EUR/GBP exchange rate is calculated in accordance with Article 1(7) by taking the average of the exchange rates published in the Official Journal of the European Union on 1st March 2014, 1st April 2014 and 1st May 2014, which is 0.82581. Consequently the price caps are £0.1569/min for outgoing calls, £0.0413/min for incoming calls, £0.0495 for outgoing SMS and £0.1652/MB for data. UK VAT of 20% is then added when roaming inside the EU VAT area, but not when roaming in parts of the European Union and wider European Economic Area that are outside the EU VAT area, specifically Iceland, Liechtenstein, Norway, Gibraltar, the Åland Islands, French Guiana, Guadeloupe, Martinique, Réunion, the Canary Islands, Ceuta and Melilla, in accordance with Article 19 of the Value Added Tax (Place of Supply of Services) Order 1992. This is because the UK opted to exempt non-EU VAT area roaming from UK VAT under Article 9(3)(a) of Council Directive 77/388 ("the Sixth VAT Directive") so that it could charge UK VAT on services used in the UK but billed outside the UK (e.g. US-based services marketed to UK residents). Have a look at Toggle's prices for roaming in Norway for example. It publishes a price of 7p for sending SMS, which breaches the price cap by 41%.