Piranha sim question

cirus5 · 02-05-2014, 20:35

So, the mysims2go sim came yesterday.

Not a very good experience.
I had issues with connecting to a network, and tried to call the 24/7 csr U.S. number, but it just rang and no one picked up!

Waited until today, tried calling the U.S. number again, same thing.
Tried the 24/7 U.K. csr number, same thing! No one picks up??

Anyway, this sim won't register on Telus or Bell.
It will only register on Rogers, and it may take a while.

It seems to autoselect the Rogers 2G, but I can't complete a call on it for some weird reason. Then I looked in the sim toolkit - advanced info, and the global callback is set to - OFF. I turn it on using a code (from the info sheet they sent with the sim). However, then I loose the 2G connection

So I restart the phone. Make it select Rogers 3G this time. I check the global callback, and it is set to - OFF again. I turn it on, and try calling my landline. This time it finally works.

This sim is too hard for my parents to troubleshoot. It troubles me that the 24/7 csr line doesn't work...

Is this sim working for anyone else?

*edit* and I was supposed to be sent a pin number for online account use when I first use the sim. I never got it - I think because the thing selected Rogers 2G and there seems to be a problem with it using that network. *ugh*

*edit 2* well! how about that? turns out the offline message I sent through their website was replied to very quickly! Got the pin, and they tell me I wasn't charged. I'm much happier now, but I don't think my parents will be able to use this sim because they may have to fiddle with the settings - too hard for them.

	(#1)
cirus5 (Offline) Junior Member Newbie Posts: 8 Join Date: 19 Apr 2014 Country:	02-05-2014, 20:35 So, the mysims2go sim came yesterday. Not a very good experience. I had issues with connecting to a network, and tried to call the 24/7 csr U.S. number, but it just rang and no one picked up! Waited until today, tried calling the U.S. number again, same thing. Tried the 24/7 U.K. csr number, same thing! No one picks up?? Anyway, this sim won't register on Telus or Bell. It will only register on Rogers, and it may take a while. It seems to autoselect the Rogers 2G, but I can't complete a call on it for some weird reason. Then I looked in the sim toolkit - advanced info, and the global callback is set to - OFF. I turn it on using a code (from the info sheet they sent with the sim). However, then I loose the 2G connection So I restart the phone. Make it select Rogers 3G this time. I check the global callback, and it is set to - OFF again. I turn it on, and try calling my landline. This time it finally works. This sim is too hard for my parents to troubleshoot. It troubles me that the 24/7 csr line doesn't work... Is this sim working for anyone else? edit and I was supposed to be sent a pin number for online account use when I first use the sim. I never got it - I think because the thing selected Rogers 2G and there seems to be a problem with it using that network. ugh edit 2 well! how about that? turns out the offline message I sent through their website was replied to very quickly! Got the pin, and they tell me I wasn't charged. I'm much happier now, but I don't think my parents will be able to use this sim because they may have to fiddle with the settings - too hard for them. Last edited by cirus5; 02-05-2014 at 21:10..