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ronwi

When the service works, it's great. When it doesn't god help you.

I gave my step-daughter a Toggle SIM. She was recently using it in France with no problem. She went onto the website and added a Dutch number, and flew to Amsterdam. Data would not work (and she had the APN correct because it worked in Paris.) I had her make a test call to me, I saw it billed at 3p per minute, so I knew the SIM had properly "latched" and she was not roaming.

I sent an email to customer service, and got a form email which said they have escalated the issue and given it high priority, but nothing specific.

My step-daughter also called customer service. She was informed by the person on the phone that data only works in the UK. When she informed the Toggle person that she had just used data in France, the person was surprised and said he would have to look into it.

She gave up and bought a Dutch Lebara SIM.

peterdoo · 20-09-2013, 22:09

Data in The Netherlands is down since Lyca's switch from Vodafone to KPN network. Also SMS was down but is supposed to be fixed now.

I had similar problems with large providers when they were starting new services/countries, so that is not something special. The problem is that Toggle is changing things quite often.

ronwi · 21-09-2013, 06:19

I can confirm that SMS was working (at least partially, her mother who uses AT&T in the US got the SMS, my Sprint phone did not, but Sprint frequently is flaky with incoming international SMS, especially from MVNOs.)

It would be nice if either the person I reached by email at CS or the one she reached by phone knew the reason, or at least knew to say that there was a data outage in NL.

Quote:

Originally Posted by peterdoo

Data in The Netherlands is down since Lyca's switch from Vodafone to KPN network. Also SMS was down but is supposed to be fixed now.

I had similar problems with large providers when they were starting new services/countries, so that is not something special. The problem is that Toggle is changing things quite often.

	(#1)
ronwi (Offline) Senior Member Prepaid Fan Posts: 137 Join Date: 01 Oct 2006 Country:	Their Customer Service and Forward Facing People are Really Bad... - 20-09-2013, 21:44 When the service works, it's great. When it doesn't god help you. I gave my step-daughter a Toggle SIM. She was recently using it in France with no problem. She went onto the website and added a Dutch number, and flew to Amsterdam. Data would not work (and she had the APN correct because it worked in Paris.) I had her make a test call to me, I saw it billed at 3p per minute, so I knew the SIM had properly "latched" and she was not roaming. I sent an email to customer service, and got a form email which said they have escalated the issue and given it high priority, but nothing specific. My step-daughter also called customer service. She was informed by the person on the phone that data only works in the UK. When she informed the Toggle person that she had just used data in France, the person was surprised and said he would have to look into it. She gave up and bought a Dutch Lebara SIM.

	(#2)
peterdoo (Offline) Senior Member Prepaid Fan Posts: 137 Join Date: 20 Sep 2013 Country:	20-09-2013, 22:09 Data in The Netherlands is down since Lyca's switch from Vodafone to KPN network. Also SMS was down but is supposed to be fixed now. I had similar problems with large providers when they were starting new services/countries, so that is not something special. The problem is that Toggle is changing things quite often.