Problem ordering Toggle Mobile sim

talon4x4 · 18-09-2013, 01:46

The people at Toggle have sent me another email and they have said my problem is because I didn't use a 3D secure credit card. What is a 3D secure credit card?!? I have never heard of this. I called my bank and the person I got didn't know what I was talking about. They thought that maybe this was something common in the UK & EU.

Thanks for the eBay links Eustar. I'd prefer to avoid eBay. There is only one auction for a nano sim right now and they want £3.99 and £10.00 for postage. That's a little more than $20USD and it doesn't come with any credit.

HappyCamp · 18-09-2013, 08:24

Quote:

Originally Posted by talon4x4

The people at Toggle have sent me another email and they have said my problem is because I didn't use a 3D secure credit card. What is a 3D secure credit card?!? I have never heard of this. I called my bank and the person I got didn't know what I was talking about. They thought that maybe this was something common in the UK & EU.

Thanks for the eBay links Eustar. I'd prefer to avoid eBay. There is only one auction for a nano sim right now and they want £3.99 and £10.00 for postage. That's a little more than $20USD and it doesn't come with any credit.

It looks like 3D Secure is also known as Verified by Visa

http://en.wikipedia.org/wiki/3-D_Secure

MBK · 19-09-2013, 00:26

Quote:

Originally Posted by talon4x4

The people at Toggle have sent me another email and they have said my problem is because I didn't use a 3D secure credit card. What is a 3D secure credit card?!? I have never heard of this. I called my bank and the person I got didn't know what I was talking about. They thought that maybe this was something common in the UK & EU.

I am surprised they haven't offered to send you a free sim. This is what they usually do when people have trouble ordering.

Quote:

Originally Posted by talon4x4

Thanks for the eBay links Eustar. I'd prefer to avoid eBay. There is only one auction for a nano sim right now and they want £3.99 and £10.00 for postage. That's a little more than $20USD and it doesn't come with any credit.

5£ with 5£ credit, 1.99£ postage worldwide

SomeGuyNotHere · 19-09-2013, 06:58

I had the same problem 2 weeks ago; you essentially have to call Verified by Visa as you're trying to order the SIM to make sure your card clears. I first had to call my credit card company (Chase) and then get them to route me to the Verified by Visa Support. There's also a similar thing for Mastercard called Mastercard SecureCode.

As far as I can tell, it's mostly implemented in Europe and most credit card companies find it a pain. I also had the same issue with buying airline tickets from Jetairfly.

In either event, I emailed Toggle Mobile, they told me it was a 3D secure issue, I tried again and failed, they sent me a sim card which, like HappyCamper, I topped up via Paypal. Took about a week.

	(#1)
talon4x4 (Offline) Junior Member Newbie Posts: 8 Join Date: 07 Sep 2013 Country:	18-09-2013, 01:46 The people at Toggle have sent me another email and they have said my problem is because I didn't use a 3D secure credit card. What is a 3D secure credit card?!? I have never heard of this. I called my bank and the person I got didn't know what I was talking about. They thought that maybe this was something common in the UK & EU. Thanks for the eBay links Eustar. I'd prefer to avoid eBay. There is only one auction for a nano sim right now and they want £3.99 and £10.00 for postage. That's a little more than $20USD and it doesn't come with any credit.

	(#4)
SomeGuyNotHere (Offline) Junior Member Newbie Posts: 1 Join Date: 19 Sep 2013 Country:	19-09-2013, 06:58 I had the same problem 2 weeks ago; you essentially have to call Verified by Visa as you're trying to order the SIM to make sure your card clears. I first had to call my credit card company (Chase) and then get them to route me to the Verified by Visa Support. There's also a similar thing for Mastercard called Mastercard SecureCode. As far as I can tell, it's mostly implemented in Europe and most credit card companies find it a pain. I also had the same issue with buying airline tickets from Jetairfly. In either event, I emailed Toggle Mobile, they told me it was a 3D secure issue, I tried again and failed, they sent me a sim card which, like HappyCamper, I topped up via Paypal. Took about a week.