Toggle Mobile

[ChrisNeedsToKnow]

Originally Posted by inquisitor

...the clandestine price increase...

Good morning,

did you already effect a call? Does it show in the itemised billing? Are they serious, or is this (I hope so!) an error?

Rgds, Christian

[inquisitor]

No, I haven't placed any outgoing call to verify the price increase yet. But I assume it is not an error as it would be in line with Lyca's spivvy custom to change tariffs randomly without any advance notice and furthermore not to communicate tariff changes adequately. At least Toggle's website still shows the old tariffs.

[VladS]

I got the same text in the Netherlands, however all calls placed between 9/2-3 were still rated at 3p/minute.

[ChrisNeedsToKnow]

Also made some calls, all charged at old rates.

Yet another incident which makes me wonder about the reliability of this provider. Unfortunately, like this, I will never turn thin into my "main" card, although I would like to do this if the offer was stable and reliable.

[bourbonkiller]

Regarding the SMS with new tariffs, I haven't got one of these, but my mobile was switched off the last days. You should consider, that a mobile phone call within switzerland with all providers cost between 0.25 and and 0.70 CHF, a call abroad from a swiss mobile phone cost between 0.40 and 0.70 CHF. Considering this, 0.15p is still a decent price.

Beside that, 0.15p seems to be the regulated EU pricing for mobile phones within the EU. As long as they can keep the free incoming calls, the card is still a bargain, specially for Switzerland, as most european providers doesn't charge Switzerland as a EU countryè

BK

[inquisitor]

Well, compared to Swiss tariffs toggle was indeed extraordinarily cheap but Switzerland can't be a benchmark for most EU countries, where mobile terminations rates are in the lower single-digit cent range and where a final subscriber price of € 0.18/min is definitely expensive, at least for domestic calls (e.g. that's 100% above the usual € 0.09/min most German prepaid providers charge).
Though I always had reservations towards Lyca and toggle due to their questionable business practices I actually hoped toggle could one day become my primary SIM where I would also import my German number to. But given the absence of data packs for toggle countries, the recent clandestine drastic price increase and their continuing trouble with Vodafone, which some day could perhaps affect roaming service outside toggle countries, I will not commit myself to them.

It's a pity how toggle is failing to market this promising innovative platform properly. There's a huge market for cross-border SIM cards with competitive tariffs and the capability to assign extraterrestrial numbers but with such a track record of bazar-like pricing policy, unkept promises and unreliability they will never attract high-volume users, especially not those from the business sphere.

As of EU-regulated tariffs I am not aware of any other fixed prices than those € 0.24/min (excl. VAT) for outgoing calls to EU countries and € 0.08/min (excl. VAT) for incoming calls - both applying only while roaming within the EU.

[MBK]

Originally Posted by inquisitor

I actually hoped toggle could one day become my primary SIM

It's been my primary SIM for Europe for a few months now.

I think I'll even cancel the number I've had for the past 10+ years with another provider.

Now with the US numbers people can call us for free (many providers don't charge for calls to US) and we can receive the call on our mobile for free in more than 20 countries (+ 16 countries worldwide for free with a single 19p charge per call).

This is one of the top SIMs. The best SIM in Europe including local SIMs as far as I'm concerned (still missing the data bundles, but it's coming soon- Until then, put a local SIM for data in your dual-SIM phone).

Originally Posted by inquisitor

But given the absence of data packs for toggle countries,

Twitter post from August 23rd:

"Hi, we are working on it to be launched as soon as possible. We will keep you posted."

They were saying the same for the US numbers, and they are now available. So as far as I can see it is looking good.

Originally Posted by inquisitor

the recent clandestine drastic price increase

What price increase? There has been no price increase on my SIM and I am currently using my SIM daily in the Toggle countries. Even yesterday in France and today in Switzerland. I am always charged at 3p/min for local calls and 9p/min mobile.

Furthermore, the website is still showing these rates and there have been no posts regarding any price increases on their facebook/twitter pages.

I got the 15p/m SMS. As far as I can see it was an error. Perhaps someone should contact support to clear this up with them.

Originally Posted by inquisitor

and their continuing trouble with Vodafone, which some day could perhaps affect roaming service outside toggle countries, I will not commit myself to them.

Who said there was any trouble? And continuing?????

They changed the network to KPN in Denmark?. So what? If changing networks is what it takes for them to keep these low rates, then they could switch every week for all I care.

Originally Posted by inquisitor

It's a pity how toggle is failing to market this promising innovative platform properly. There's a huge market for cross-border SIM cards with competitive tariffs and the capability to assign extraterrestrial numbers but with such a track record of bazar-like pricing policy, unkept promises and unreliability they will never attract high-volume users, especially not those from the business sphere.

Yes this bazar is lycamobile. But so far Toggle has kept all their promises as far as I'm concerned:

1. End of 2012 they added more Toggle countries as promised.
2. US numbers were coming: they are here.
3. Data bundles: they are working on it to bring them asap.
4. Call forwarding: they clearly say they don't support it.

So, given 1, 2 and 4 I think we can trust what they say. When they say they do it they do it. When they don't do it they clearly say that they don't.

[NFH]

Originally Posted by bourbonkiller

most european providers doesn't charge Switzerland as a EU country

Most British networks do apply EEA price caps to Switzerland and also to the Channel Islands which are likewise outside the EEA.

[rfranzq]

Originally Posted by inquisitor

Nice! I've just successfully registered an American number which has an area code (201) from Hudson and Bergen counties, NJ. It was assigned within less than a minute and was also immediately available for voice calls and SMS.

Did you have any choice of what your area code which was assigned?

[HappyCamp]

Originally Posted by rfranzq

Did you have any choice of what your area code which was assigned?

Not when I did it. You just request a US number with no indication where it will come from.