Lidl

DaveRo · 21-09-2012, 21:28

I posted earlier on my problems activating Handy Internet Flatrate on my new SIM. I put the SIM in an iPad and verified that it worked. For the next week I had free internet at my hotels so I didn't use it. When I then tried to use it it wouldn't work. I put the SIM back into a phone and discovered that I couldn't make calls either, though I could receive them.

That evening I had wifi again and saw that on Mein Fonic it said Status SIM Karte: Nur erreichbar.

I used a UK mobile to ring customer service on 0176 8888 0000 - I'd read that they had English-speaking operators. They didn't - at least not on a Sunday evening. I don't speak German but I think I heard 'morgen' so perhaps they do during working hours. But I was only in Germany for two more days and I wasn't willing to waste more money trying to solve the problem. I did however send a message, via Mein Fonic, in English asking why the SIM was blocked. I was promised a response in 3 days.

I'm now back in the UK. Yesterday I got an email yesterday saying: "Unfortunately, the processing of your email inquiry is still going on. We therefore ask you to be patient."

If they ever tell me why it was blocked I'll let you know. I can think of 3 possible reasons:
1 The Berlin hotel I gave as an address was rejected. (Do all German SIMs require a German address?)
2 They detected the SIM was used in an iPad and they don't allow that.
3 The muddle over SMS and online change of data tariff confused their system.

On the plus side I got the 5€ credit for the referral!

(We enjoyed our holiday though: walking on Rügen Island and in the Hartz, and a couple of days in Berlin.)

	(#1)
DaveRo (Offline) Senior Member Prepaid Fan Posts: 153 Join Date: 07 Jul 2006 Country:	21-09-2012, 21:28 I posted earlier on my problems activating Handy Internet Flatrate on my new SIM. I put the SIM in an iPad and verified that it worked. For the next week I had free internet at my hotels so I didn't use it. When I then tried to use it it wouldn't work. I put the SIM back into a phone and discovered that I couldn't make calls either, though I could receive them. That evening I had wifi again and saw that on Mein Fonic it said Status SIM Karte: Nur erreichbar. I used a UK mobile to ring customer service on 0176 8888 0000 - I'd read that they had English-speaking operators. They didn't - at least not on a Sunday evening. I don't speak German but I think I heard 'morgen' so perhaps they do during working hours. But I was only in Germany for two more days and I wasn't willing to waste more money trying to solve the problem. I did however send a message, via Mein Fonic, in English asking why the SIM was blocked. I was promised a response in 3 days. I'm now back in the UK. Yesterday I got an email yesterday saying: "Unfortunately, the processing of your email inquiry is still going on. We therefore ask you to be patient." If they ever tell me why it was blocked I'll let you know. I can think of 3 possible reasons: 1 The Berlin hotel I gave as an address was rejected. (Do all German SIMs require a German address?) 2 They detected the SIM was used in an iPad and they don't allow that. 3 The muddle over SMS and online change of data tariff confused their system. On the plus side I got the 5€ credit for the referral! (We enjoyed our holiday though: walking on Rügen Island and in the Hartz, and a couple of days in Berlin.)