Worldsim what a bad service !!!

ecsqatar · 09-11-2011, 17:21

you guys can check their support and customer care ...

anyhow i will keep on posting in forums so that no one else get cheated by them.

WorldSIM · 10-11-2011, 14:12

Hi,

Like we've told you before you will be contacted by our Customer Service as soon as possible to let you know if you will be refunded or not. At the moment we are analysing your complaint.

Thank you.

Kind regads,
WorldSIM

WorldSIM · 11-11-2011, 17:25

Dear Mr Saqib,

Here is the email we've sent you regarding your complaint.

Thank you.

Dear Mr Saqib,

Thank you for waiting and we are sorry for not getting back to you earlier.

Although we have the information on our Terms & Conditions and website we agree that we should have it also on our tariffs page to be more visible and don’t mislead our customers.

Your account will be credited with the $0.26 spent as requested by you.

I would like to emphasize that our customers feedback is very important for us and we appreciate it. In our opinion it’s the only way we have to improve our services and know what can be done for a better Customer Experience.

Let us know if you have any question or need some help, we will be happy to assist you.

Thank you.

Kind regards,

Sofia Gouveia
Head of Marketing

	(#1)
ecsqatar (Offline) Junior Member Amateur Member Posts: 12 Join Date: 08 Nov 2011 Country:	09-11-2011, 17:21 you guys can check their support and customer care ... anyhow i will keep on posting in forums so that no one else get cheated by them.

	(#2)
WorldSIM (Offline) Junior Member Amateur Member Posts: 16 Join Date: 31 Jan 2011 Country:	10-11-2011, 14:12 Hi, Like we've told you before you will be contacted by our Customer Service as soon as possible to let you know if you will be refunded or not. At the moment we are analysing your complaint. Thank you. Kind regads, WorldSIM

	(#3)
WorldSIM (Offline) Junior Member Amateur Member Posts: 16 Join Date: 31 Jan 2011 Country:	11-11-2011, 17:25 Dear Mr Saqib, Here is the email we've sent you regarding your complaint. Thank you. Dear Mr Saqib, Thank you for waiting and we are sorry for not getting back to you earlier. Although we have the information on our Terms & Conditions and website we agree that we should have it also on our tariffs page to be more visible and don’t mislead our customers. Your account will be credited with the $0.26 spent as requested by you. I would like to emphasize that our customers feedback is very important for us and we appreciate it. In our opinion it’s the only way we have to improve our services and know what can be done for a better Customer Experience. Let us know if you have any question or need some help, we will be happy to assist you. Thank you. Kind regards, Sofia Gouveia Head of Marketing