My experience with Onesimcard.

junaidiegale · **The worst Telecom Onesimcard -** 08-11-2011, 20:04

Hi,

I became a member of Onesimcard after United Mobile went into administration back in April and used their offer to replace my simcard.

Received Onesimcard and had no joy at all to date, I was travelling around the world given the number to my clients and could NOT remember the Onesimcard incoming once, till one day a client called me on my UK sim and said "You gave me a wrong number", shocked... I've been calling you and couldn't get connection...

Tried to contact Onesimcard ... no one is available... send them an email ... no response... I thought did they went into administration too???...Nope... Keep on reading...

Finally I had the chance to locate someone in the online live chat... who advised me to send the simcard back for a replacement since he could not call me or make a diagnose via his system...

I sent it back ... waited over 8 weeks ... No response ... I called them today and spoke with someone named NATALA ...

She said sir no post is here ... to get a replacement you need to pay for it...

Finally it boiled down to Natala advising me to walk away from Onesimcard if I'm not happy with the service... I asked her, is that the best you can do...she hanged up the phone on me... I Voted Onesimcard the Worst GSM Sim Card in the world...

Don't buy it or use their services...

Regards

OneSimCard · 08-11-2011, 22:03

Junaid,

You received from us a FREE international SIM card with a FREE $10 balance for sending us your old United Mobile SIM card. This was back in June 2010. There is only 1 call in your call detail records, also in June 2010. There were no outgoing call attempts or any other incoming calls or SMS sent. As of April 2011, you have a $0 balance on your SIM card.

Not remembering your phone number is certainly not a valid complaint. You also have the ability to add UK numbers (and numbers in other countries) to your SIM card and could have forwarded all calls from your existing UK mobile number to your SIM.

If you shipped us back your OneSimCard SIM for some reason, then you should have sent it via a trackable shipping method, not via regular air mail that can easily be lost in transit. We do offer customers a discount on ordering a new SIM card if they lose their existing one for any reason.

We provide many ways to contact us for support: by phone, SMS, live chat, and through our online ticket system (which you used twice in the past to ask questions before sending us your United Mobile SIM).

We do advise you to use a different provider moving forward.

Thank you.

junaidiegale · 08-11-2011, 23:09

Quote:

Originally Posted by OneSimCard

Junaid,

You received from us a FREE international SIM card with a FREE $10 balance for sending us your old United Mobile SIM card. This was back in June 2010. There is only 1 call in your call detail records, also in June 2010. There were no outgoing call attempts or any other incoming calls or SMS sent. As of April 2011, you have a $0 balance on your SIM card.

Not remembering your phone number is certainly not a valid complaint. You also have the ability to add UK numbers (and numbers in other countries) to your SIM card and could have forwarded all calls from your existing UK mobile number to your SIM.

If you shipped us back your OneSimCard SIM for some reason, then you should have sent it via a trackable shipping method, not via regular air mail that can easily be lost in transit. We do offer customers a discount on ordering a new SIM card if they lose their existing one for any reason.

We provide many ways to contact us for support: by phone, SMS, live chat, and through our online ticket system (which you used twice in the past to ask questions before sending us your United Mobile SIM).

We do advise you to use a different provider moving forward.

Thank you.

--------------------------------

Not remembering what? my number? How did this come about and when have I ever said I don't remember my number? perhaps you are trying to create something to undermine the truth and the bad experience I have had with dodgy Onesimcard network.

If the simcard I sent back did not reached your firm by now I would have it returned to me since I had my details on back of the envelop.

From 26/05/2010 to 11/10/2011 I have exchanged with Onesimcard 50 messages, it's an insult for you to claim only two, shame on you.

Furthermore your final closing statement is disturbing and shows your lack of respect and value for your customers.

I would be grateful if you return my UM Simcard.

Regards

OneSimCard · 09-11-2011, 00:02

Quote:

Originally Posted by junaidiegale

--------------------------------

I would be grateful if you return my UM Simcard.

Regards

All United Mobile SIM cards we receive for our free exchange program are destroyed. Also, UM went out of business years ago so the SIM card will do you no good. That is why you came to us in the first place, to get a free SIM card with $10 balance, which you received but never used. There is nothing more we can do to help you with this matter.

junaidiegale · 09-11-2011, 00:31

Quote:

Originally Posted by OneSimCard

All United Mobile SIM cards we receive for our free exchange program are destroyed. Also, UM went out of business years ago so the SIM card will do you no good. That is why you came to us in the first place, to get a free SIM card with $10 balance, which you received but never used. There is nothing more we can do to help you with this matter.

---------------------

I'm pleased to learn that you have acknowledged that I did not used your service as a proof of your poor service.

There is alot you can do, but due to your poor customer service knowledge you chose not do anything.

Junaid

rfranzq · 09-11-2011, 02:03

Quote:

Originally Posted by junaidiegale

----I'm pleased to learn that you have acknowledged that I did not used your service as a proof of your poor service.

What was not made clear to you was that the balance expired after 'X' number of months--whether you used it or not. I have not time to look it up now.

junaidiegale · 09-11-2011, 04:07

Quote:

Originally Posted by rfranzq

What was not made clear to you was that the balance expired after 'X' number of months--whether you used it or not. I have not time to look it up now.

------

I am afraid not, the overall service is poor and not fit for purpose at all, I Couldn't care less if the credit expires or not, the point is their simcard did not work at all and their customer service is so poor...

These guys are either not trained or don't give a damn about customer care and those who use their dodgy network...

Regards

OneSimCard · 09-11-2011, 18:31

Quote:

Originally Posted by rfranzq

What was not made clear to you was that the balance expired after 'X' number of months--whether you used it or not. I have not time to look it up now.

Except for Corporate Accounts where there is no expiration, the balance expires 10 months from your last recharge. The balance will continue to rollover as long as you recharge once every 10 months and we send out notifications when the expiration period is approaching. In this customer's case, they received a free $10 balance on their free SIM card and never used it so it simply expired 10 months later.

	(#1)
junaidiegale (Offline) Junior Member Newbie Posts: 4 Join Date: 08 Nov 2011 Country:	The worst Telecom Onesimcard - 08-11-2011, 20:04 Hi, I became a member of Onesimcard after United Mobile went into administration back in April and used their offer to replace my simcard. Received Onesimcard and had no joy at all to date, I was travelling around the world given the number to my clients and could NOT remember the Onesimcard incoming once, till one day a client called me on my UK sim and said "You gave me a wrong number", shocked... I've been calling you and couldn't get connection... Tried to contact Onesimcard ... no one is available... send them an email ... no response... I thought did they went into administration too???...Nope... Keep on reading... Finally I had the chance to locate someone in the online live chat... who advised me to send the simcard back for a replacement since he could not call me or make a diagnose via his system... I sent it back ... waited over 8 weeks ... No response ... I called them today and spoke with someone named NATALA ... She said sir no post is here ... to get a replacement you need to pay for it... Finally it boiled down to Natala advising me to walk away from Onesimcard if I'm not happy with the service... I asked her, is that the best you can do...she hanged up the phone on me... I Voted Onesimcard the Worst GSM Sim Card in the world... Don't buy it or use their services... Regards

	(#2)
OneSimCard (Offline) DEALER Official Member Posts: 47 Join Date: 11 Feb 2010 Country:	08-11-2011, 22:03 Junaid, You received from us a FREE international SIM card with a FREE $10 balance for sending us your old United Mobile SIM card. This was back in June 2010. There is only 1 call in your call detail records, also in June 2010. There were no outgoing call attempts or any other incoming calls or SMS sent. As of April 2011, you have a $0 balance on your SIM card. Not remembering your phone number is certainly not a valid complaint. You also have the ability to add UK numbers (and numbers in other countries) to your SIM card and could have forwarded all calls from your existing UK mobile number to your SIM. If you shipped us back your OneSimCard SIM for some reason, then you should have sent it via a trackable shipping method, not via regular air mail that can easily be lost in transit. We do offer customers a discount on ordering a new SIM card if they lose their existing one for any reason. We provide many ways to contact us for support: by phone, SMS, live chat, and through our online ticket system (which you used twice in the past to ask questions before sending us your United Mobile SIM). We do advise you to use a different provider moving forward. Thank you.