Report on using Orange Mobicarte in France

scirocco · 23-10-2011, 04:16

I'm not sure what's wrong, but I have the following suggestions:

1. Check on the handwritten information the ebay seller has sent you. There was some sort of password on that but it was probably the SIM card password not the Orange account.

2. When you enter the phone number on the Orange portal, it needs to be in the form 06 xx xx xx xx (your number but without the spaces, I just put them for clarity). Don't put country codes or anything.

3. Did you definitely enter the phone number in the first time users section? Don't enter it in the "déjà utilisateur" section (existing user), instead look for where it says: "Si vous ne vous êtes jamais identifié sur orange.fr, recevez votre mot de passe par SMS." (If you have never previously been identified on orange.fr, receive your password by SMS). If you are successful, you should see the message "Votre mot de passe a été envoyé sur votre mobile Orange" (your password has been sent to your Orange mobile).

4. Try another local carrier in your home country. Maybe whatever carrier you are on does not allow international SMSs.

5. Maybe wait a little longer with the phone turned on. It may take some time for the information from your home country carrier that the phone is actually in your country to get back to France, so that the Orange network knows where to send the SMS. (make ultra sure you don't have data turned on on the phone while you do this as a smartphone will chew the phone credit at half a euro per minute.)

104001 · 23-10-2011, 12:29

Thanks for taking the time to answer!

I've done what you said, and double checked everything. I have tried both of the networks available to me at the moment, but I'm inclined to believe they might be blocking the texts.

I'll just work with the #123# menu for now. Besides the minor glitch with the online registration everything seems to work smoothly.

104001 · 24-10-2011, 07:57

Update! I finally, after entering the phone number..30 or so times over the last 24 hours...got the password by SMS. Nothing changed in that time, so I'm not sure what the issue was. Anyhow, for general knowledge here, it may take a while for the password to be sent. Just keep trying.

scirocco · 24-10-2011, 11:20

Good news. Come to think of it, I didn't receive the password straight away either, because I was messing round in the #123 menu for a couple of days before I tried the Orange Portal. So maybe the #123 menu triggers something off, or maybe it just takes a while after first switching the phone on with the SIM card in before it can be reached by text message.

woody1 · 25-10-2011, 14:51

It took me a day or so before I could get my SMS code. I think there's an intentional delay after you register before they will let you have a web account.

	(#1)
scirocco (Offline) Member Advanced Member Posts: 52 Join Date: 20 Jul 2011 Country:	23-10-2011, 04:16 I'm not sure what's wrong, but I have the following suggestions: 1. Check on the handwritten information the ebay seller has sent you. There was some sort of password on that but it was probably the SIM card password not the Orange account. 2. When you enter the phone number on the Orange portal, it needs to be in the form 06 xx xx xx xx (your number but without the spaces, I just put them for clarity). Don't put country codes or anything. 3. Did you definitely enter the phone number in the first time users section? Don't enter it in the "déjà utilisateur" section (existing user), instead look for where it says: "Si vous ne vous êtes jamais identifié sur orange.fr, recevez votre mot de passe par SMS." (If you have never previously been identified on orange.fr, receive your password by SMS). If you are successful, you should see the message "Votre mot de passe a été envoyé sur votre mobile Orange" (your password has been sent to your Orange mobile). 4. Try another local carrier in your home country. Maybe whatever carrier you are on does not allow international SMSs. 5. Maybe wait a little longer with the phone turned on. It may take some time for the information from your home country carrier that the phone is actually in your country to get back to France, so that the Orange network knows where to send the SMS. (make ultra sure you don't have data turned on on the phone while you do this as a smartphone will chew the phone credit at half a euro per minute.) Last edited by scirocco; 23-10-2011 at 04:26..

	(#2)
104001 (Offline) Junior Member Newbie Posts: 7 Join Date: 17 Oct 2011 Country:	23-10-2011, 12:29 Thanks for taking the time to answer! I've done what you said, and double checked everything. I have tried both of the networks available to me at the moment, but I'm inclined to believe they might be blocking the texts. I'll just work with the #123# menu for now. Besides the minor glitch with the online registration everything seems to work smoothly.

	(#3)
104001 (Offline) Junior Member Newbie Posts: 7 Join Date: 17 Oct 2011 Country:	24-10-2011, 07:57 Update! I finally, after entering the phone number..30 or so times over the last 24 hours...got the password by SMS. Nothing changed in that time, so I'm not sure what the issue was. Anyhow, for general knowledge here, it may take a while for the password to be sent. Just keep trying.

	(#4)
scirocco (Offline) Member Advanced Member Posts: 52 Join Date: 20 Jul 2011 Country:	24-10-2011, 11:20 Good news. Come to think of it, I didn't receive the password straight away either, because I was messing round in the #123 menu for a couple of days before I tried the Orange Portal. So maybe the #123 menu triggers something off, or maybe it just takes a while after first switching the phone on with the SIM card in before it can be reached by text message.

	(#5)
woody1 (Offline) Member Advanced Member Posts: 62 Join Date: 16 Mar 2011 Country:	25-10-2011, 14:51 It took me a day or so before I could get my SMS code. I think there's an intentional delay after you register before they will let you have a web account.