Report on using Orange Mobicarte in France

woody1 · 11-10-2011, 21:29

I'm in France now and I bought an Orange Mobicarte SIM today. As usual, the guy who sold it to me didn't really know very much about the options, etc. I loaded up the phone with 20 Euro credit. When I tried to activate the Internet Max Option on the phone using the menu, I got a message saying that I was not properly identified and needed to go back to the point of sale to get my documents verified.

I did go back and the Orange rep did put in the information that he thought was required. I'm still getting the same error message several hours later and I'm unable to sign up for Internet Max. Is this the issue with having to wait 48 hours, or is this another problem? I thought that the 48 hour thing kicked in after you signed up for Internet Max, not before.

Can somebody clarify this for me?

gregor · 11-10-2011, 23:04

hey woody,
i dont know about your identification problem.
just wanted to let you know that i activated the internet max option via internet (activating via phone didnt work for me).

Portail Orange : Actu, Sport, Assistance Internet, Web Mail Orange
-->identifiez-vous

then you have to option to enter your phone number and the password for the online account will be sent you via short message. you receive a "mot de pass" and you are able to log in

when you are logged in:
--> espace client
--> mes option / bon plans
--> Gérer mes options
--> Souscrire une nouvelle option
-->mes bon plans

then you can "Souscrire" to the internet max option (9 euros)

thats how it worked for me. cheers

	(#1)
woody1 (Offline) Member Advanced Member Posts: 62 Join Date: 16 Mar 2011 Country:	11-10-2011, 21:29 I'm in France now and I bought an Orange Mobicarte SIM today. As usual, the guy who sold it to me didn't really know very much about the options, etc. I loaded up the phone with 20 Euro credit. When I tried to activate the Internet Max Option on the phone using the menu, I got a message saying that I was not properly identified and needed to go back to the point of sale to get my documents verified. I did go back and the Orange rep did put in the information that he thought was required. I'm still getting the same error message several hours later and I'm unable to sign up for Internet Max. Is this the issue with having to wait 48 hours, or is this another problem? I thought that the 48 hour thing kicked in after you signed up for Internet Max, not before. Can somebody clarify this for me?

	(#2)
gregor (Offline) Junior Member Newbie Posts: 2 Join Date: 11 Oct 2011 Country:	11-10-2011, 23:04 hey woody, i dont know about your identification problem. just wanted to let you know that i activated the internet max option via internet (activating via phone didnt work for me). Portail Orange : Actu, Sport, Assistance Internet, Web Mail Orange -->identifiez-vous then you have to option to enter your phone number and the password for the online account will be sent you via short message. you receive a "mot de pass" and you are able to log in when you are logged in: --> espace client --> mes option / bon plans --> Gérer mes options --> Souscrire une nouvelle option -->mes bon plans then you can "Souscrire" to the internet max option (9 euros) thats how it worked for me. cheers