Problem with activation, WIND sim card

[Effendi]

Italian international prefix is +39, then Wind has 32x and 38x prefixes for mobiles, so there's nothing strange. So her complete number (in the international form) is +39.388.823xxxx. All ok.

First thing to do: set English prompts. She must dial 4242 and then dial 6 when she hears the automatic voice responder. Then she will be asked to choose between Italian and English, set English and that's all.

Second: check the credit. Dial *123# and see the flash-SMS with the credit. In my opinion she has no credit and that's the reason why she cannot make any call/text.

You can also register on 155.it using her number and her codice fiscale (she should have it). The website is all in Italian, by the way.

Let us know if she has credit or not. I think that should be the problem.