About to use a Truphone SIM

[benjeff]

I've left AT&T and ported my cell phone # to my Truphone SIM. I live in the US and when I use it to call people in the US it seems the rate per minute can vary. The Truphone website does not seem to say anything about this, unless I'm missing something. I've been roaming on T-Mobile.

[Bossman]

I also notice that one gets charged (phone off or not) for at least 1 min if the caller hits the VM. So may be a good idea to deactivate VM.

Originally Posted by benjeff

I've left AT&T and ported my cell phone # to my Truphone SIM. I live in the US and when I use it to call people in the US it seems the rate per minute can vary. The Truphone website does not seem to say anything about this, unless I'm missing something. I've been roaming on T-Mobile.

[rfranzq]

Originally Posted by Bossman

I also notice that one gets charged (phone off or not) for at least 1 min if the caller hits the VM. So may be a good idea to deactivate VM.

I see the voicemails are left in the online accounting of things, but have never seen a charge for leaving a voicemail. Retreiving is another matter. Are you sure?

[Bossman]

Yes. I am certain. Actually I think I get charged even if VM is not left. I have never answered a call on my sim. I believe some people have my number mixed up with someone else's, so I have got a number of VM and got dinged $0.21 for for each.


15712xxxxxxx 1312xxxxxx 31/03/2011 11:50:25 00:00:30 0.21 Received from 157xxxxxx
15712xxxxxxx 1312xxxxxx 31/03/2011 11:50:09 00:00:30 0.21 Received from 157xxxxxx
1312xxxxxxxx 1312xxxxxx 29/03/2011 14:24:43 00:00:30 0.21 Received from 131xxxxxx
1312xxxxxxxx 1312xxxxxx 29/03/2011 13:48:17 00:00:30 0.21 Received from 131xxxxxx
1773xxxxxxxx 1312xxxxxx 25/03/2011 21:41:31 00:00:30 0.21 Received from 177xxxxxx
1901xxxxxxx 1312xxxxxx 24/03/2011 20:15:52 00:00:30 0.21 Received from 1901xxxxxx

Originally Posted by rfranzq

I see the voicemails are left in the online accounting of things, but have never seen a charge for leaving a voicemail. Retreiving is another matter. Are you sure?

[rfranzq]

Originally Posted by Bossman

Yes. I am certain. Actually I think I get charged even if VM is not left. I have never answered a call on my sim. I believe some people have my number mixed up with someone else's, so I have got a number of VM and got dinged $0.21 for for each.


15712xxxxxxx 1312xxxxxx 31/03/2011 11:50:25 00:00:30 0.21 Received from 157xxxxxx
15712xxxxxxx 1312xxxxxx 31/03/2011 11:50:09 00:00:30 0.21 Received from 157xxxxxx
1312xxxxxxxx 1312xxxxxx 29/03/2011 14:24:43 00:00:30 0.21 Received from 131xxxxxx
1312xxxxxxxx 1312xxxxxx 29/03/2011 13:48:17 00:00:30 0.21 Received from 131xxxxxx
1773xxxxxxxx 1312xxxxxx 25/03/2011 21:41:31 00:00:30 0.21 Received from 177xxxxxx
1901xxxxxxx 1312xxxxxx 24/03/2011 20:15:52 00:00:30 0.21 Received from 1901xxxxxx

Thanks for responding. I don't understand what I am seeing. Where does this number 21cents come from. You do have US Number/SIM card. Since the rate for a minute is 17cents. Something is wierd/wrong. 30 seconds would be 9cents. Call them up and ask about it. It would not be the first thing in their system that is broke. This really looks nothing like my experience with six Tru SIMs activated. Do call and please report it back to us. You can always mention that another user says you should not be charged for incoming calls or voicemail. [fwiw, I don't think one can tell if a voicemail was left from the above listing, so it might have or might not have.
Good luck and thanks for sharing. [Make sure you research your history and have all the inbound charges added up so they can give you a refund.]

Here, I just called and left a message from one Tru to another:

1302xxxzzzz 1862xxxyyyy 12/04/2011 21:06:28 00:00:30 0.00 Received from 1302xxxzzzz

[cellguru]

Originally Posted by rfranzq

Thanks for responding. I don't understand what I am seeing. Where does this number 21cents come from. You do have US Number/SIM card. Since the rate for a minute is 17cents. Something is wierd/wrong. 30 seconds would be 9cents.
Here, I just called and left a message from one Tru to another:

This has happened to me twice, and both times Tru has fixed it (and credited me) after a week or so. I have VM disabled as well. Now it appears that there is no record of calls to VM (which is the way it should be).

[rfranzq]

Originally Posted by benjeff

I use it to call people in the US it seems the rate per minute can vary. The Truphone website does not seem to say anything about this, unless I'm missing something. I've been roaming on T-Mobile.

They seem to charge a minimum of 30 seconds for a call [=9cent charge] and then per second afterword. So you will have calls less than a minute charged between 9 and 17 cents. This is actually a good thing.