Truphone/Truphone Local Anywhere rebrands it all to 'Tru'

[Sophia]

Just to wrap up a "moan" I started earlier in this thread I got the nicest reply from Tru, and they transferred the $15 without a hassle... also they found out why I could not top up. All is well again

This is what they wrote:

I am just writing to let you know we have now transferred the $15 on yo your balance.

Also just to let you know you will alsways have the US local rates, despite not having the Membership Rates, as it is part of your SIM card package. The Membership Rates will give you local rates in all of the other Tru countries (UK and Australia at the moment) so it's up to you whether you would like to purchase this or not. If you don't want to buy it, then you do not need to reply to the expiry SMS. Your SIM card will always be active whether you have the Membership Rates or not.

Also, the top-up amounts are now showing on your account so you should be able to top up through there now.

Please don't hesitate to contact us if you have any more questions or problems.

Thank you for contacting Truphone.