Truphone Local Anywhere quietly increases pricing

[bartolo5]

Originally Posted by masr4779

I was able to add credit to my account though. Someone at Truphone was able to take the credit card on file with my "application" account (the same card I have tried to add to my "SIM" account). Top up the "application" account, and then transfer the money to my "SIM" account. Worked well.

So this basically proves they have an issue with their payment system. Not good.

Originally Posted by masr4779

Just to be clear, the people I have spoken and emailed with at Truphone have been very eager to help.

I second this. The times I've called them on the phone they have been very quick and understanding solving my issues. No script involved, just smart people who listen. If you've ever dealt with customer service reps in the USA or Spain this is totally a breath of fresh air.

Not let's just hope they can get the service running in places we can use it, and of course that they gladly let us pay for it

[Sophia]

You know... I just tried to add some credit to my account, for the heck of it. I did so in the past with no problems, my credit card is on record, but now the system flatly refuses to even show an amount to upgrade with. I tried on two browsers ( Chrome & IE8 ), both the same result. I hope Truphone sorts out their site soon, I fear for the worst when the simplest things are impossible... and I do want them to succeed