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ygeffens (Offline)
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Location: Arendonk, Belgium

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Thumbs down They'll never learn... - 01-06-2010, 23:19

I wrote this to PaytoomobileCS (via PM) about a week ago (after waiting since may 4th for my card):

Quote:
Hi
On May 4th I got a mail from you:
"Your SIM card phone number is: +3163709xxxx"
But I haven't received the card yet. Can you find out what's wrong please ?
Yves
This is what I got back:

Quote:
Vanessa Broady: Dear Mr. Geffers,

Thank you so much for your inquiry. I have researched your account and
found that your old Yackie Mobile SIM has since expired. As you are aware, we have launched a new and revolutionary SIM product called Paytoo Mobile (PaytooMobile - We make your money mobile).

Paytoo Mobile SIMs have identical rates and features as Yackie Mobile, in addition to a variety of Mobile Wallet features. All new individual customers will need to purchase the Paytoo Mobile SIM, rather than the Yackie Mobile SIM. Yackie Mobile SIMs are currently only available to distribution channels,rather than individual users.

Please take a moment to visit PaytooMobile - We make your money mobile, to learn all about this
outstanding product. If you decide that you would like to purchase the
Paytoo Mobile product, simply visit our website and click on “ORDER PAYTOO MOBILE SIM CARD” on our homepage.

The low cost for the Paytoo Mobile SIM is only $29.90 USD / EURO and
includes $29.90 USD / EURO in airtime credit. So in essence you are
really only paying for the airtime and getting the SIM for FREE!! We
sincerely hope that you will give us the opportunity to bring you THE BEST
in Intl Wireless SIM services. Please don't ever hesitate to contact us
with any additional questions, comments, or concerns.

Vanessa Broady
1.800.360.2031
Cust Svc Dept
Now, I can be wrong, but I remember a statement from a Paytoomobile employee that everybody would get a new card (it was even in this thread if I remember well).
So, why was I issued a phonenumber in the first place?
Exactly the same thing happened to someone I know personally, she got a phonenumber, but no card.

You're doing very well Paytoo... not.


Sim:
Belgium: Proximus Smart+ 15 (+32 496 contract)

Voip:
Weepee-voip.be

Phones:
Apple iPhone 32Gb 5S
   
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borjeg (Offline)
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Join Date: 05 May 2004

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Default 02-06-2010, 13:11

Quote:
Originally Posted by ygeffens View Post
I wrote this to PaytoomobileCS (via PM) about a week ago (after waiting since may 4th for my card):

Now, I can be wrong, but I remember a statement from a Paytoomobile employee that everybody would get a new card (it was even in this thread if I remember well).
So, why was I issued a phonenumber in the first place?
Exactly the same thing happened to someone I know personally, she got a phonenumber, but no card.

You're doing very well Paytoo... not.
I tried to point out the problems with paytoo mobile, but I was told to shut up, by two moderators.
   
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