Easyroam

ygeffens · 05-05-2010, 14:32

Quote:

Originally Posted by easyroam-

Just to make a note
We have only disconnected around 5 customers who have been in breach of our fail use policy and they were using our service for free inbound calls to Egypt. There average calls were 10 to 25+ calls per day and a duration on average from 30 minutes up to 1/2 hrs per call. That's abuse !

We talked about that in the past here about things like that.
Why do you accept free calls to Egypt in the first place? Charge an inbound fee for it, and there is no abuse possible.

Or am I missing something?

Yves

FBlack_111 · 05-05-2010, 14:59

Easyroam:

Your site now explains exactly what constitutes abuse. "Users that have more than 10 times usage for free inbound calling than outbound calling will be will be given a warning via email and/or sms text message. If the misuse continues. We will then disconnect your Travel Sim card and close your account." This is good. Lack of details is what causes users to question your SIM card.

But this section of your fair usage language makes me nervous. " Travel Sim UK reserves the right to monitor usage, apply call charges and/or withdraw the Travel Sim card from service. (We) Will not be liable for reimbursement or compensation of call credit or refund of the purchase price under this Fair Usage Policy."

Sounds to me like you can charge an offender after the fact. Am I wrong?

	(#2)
FBlack_111 (Offline) Senior Member Prepaid Fan Posts: 171 Join Date: 27 Feb 2008 Country:	05-05-2010, 14:59 Easyroam: Your site now explains exactly what constitutes abuse. "Users that have more than 10 times usage for free inbound calling than outbound calling will be will be given a warning via email and/or sms text message. If the misuse continues. We will then disconnect your Travel Sim card and close your account." This is good. Lack of details is what causes users to question your SIM card. But this section of your fair usage language makes me nervous. " Travel Sim UK reserves the right to monitor usage, apply call charges and/or withdraw the Travel Sim card from service. (We) Will not be liable for reimbursement or compensation of call credit or refund of the purchase price under this Fair Usage Policy." Sounds to me like you can charge an offender after the fact. Am I wrong?