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[YackieMobile]

Originally Posted by bbob

That explains why you don't have competitive incoming call rates. Using a dutch provider and number you are also bound to the maximum EU roaming rates and as I said before the rates you have are undercut by many EU other providers.

Mobile roaming: ?0.40 per minute cap from summer 2010

Also you might want to look at your EU incoming call rates. The maximum excluding VAT is set for 16 eurocents per minute (see above document). Your incoming call rate for Germany is 27 eurocents which is against regulations. Spain 28 cents, not good. Other EU countries are ok, so you might want to take a very good look at that.

SMS is set to 11 cents excluding vat. You charge 15 cents which also seems to be against the maximum set eu rates. The maximum rates are law for all EU providers. You might want to argue that you are not an eu company but you are using an EU platform and are therefore by law bound to maximum rates.

But this is just an advice and I would look into it if I were you.

Hold your rating horses, the regulations are not as bad as they seem!

The EU roaming regulations prescribe certain maximum prices/rating intervals that can be charged top the consumer for voice, data and SMS. Every year in the summer, the maximum prices are adjusted downwards. In addition to the pricing ceilings, there also are regulations about informing the customers via SMS about the tariffs when they cross a EU border. This summer, additional rules for maximizing data usage will be introduced.

The EU roaming regulations do not automatically apply to newly sold roaming subcriptions.

Providers are allowed to sell subscriptions with different pricing. For example, Vodafone is selling a subscription called passport that will cost the user € 0,69 for the first minute receiving a call and € 0,99 for making a call within the EU.
The EU roaming regulations state that a provider has to offer users the EU maximum pricing upon request of the user within a day. In case the user wants to switch back to the 'normal' tariff (or back to the Eurotariff again), the provider may oblige the user to stay with the chosen scheme for a maximum of three months.
For data roaming, this summer a € 50,- ceiling will automatically apply, unless the user has stated he wants the ceiling lifted.

In summary, as far as rating is concerned, there are two obligations that are relevant at the moment:
1. Extra rate deck with EU pricing, to be activated upon user request
2. Standard data ceiling of € 50,- to be lifted upon user request

Regards,