ekit dual number [US & UK] SIMs

wookv · 01-09-2009, 16:14

Hi everyone,
New to this ekit dual sim card thing. Someone on howardforums recommended it. I'm traveling to France and Portugal in a week and I bought a ekit France passport off ebay ($20).
I emailed customer service to clarify a couple of features listed on their website that seemed to contradict:
# FREE to receive calls in more than 60 countries (on your Global number)
# FREE for family and friends to call you (USD 39c per minute surcharge applies)

And I got this response:
> In order to receive Free Incoming calls you must be in a Free Incoming
> call country such as France. Furthermore, in order for the call to be
> free you must receive the call to your Global +44 number. If you receive
> a call to your US +1 number the call will not be free.
>
> You will receive a Toll-Free number making if free for friends and
> family to contact you at your Global +44 number free of charge for you
> for the first 30 minutes. After using the Toll-Free number for more than
> 30 minutes a .39 cents per minute surcharge applies to you. As long as
> people call you direct to your Global +44 number and you're in a Free
> Incoming call country then the call would indeed be free. Surcharges
> only apply when receiving calls to your US +1 or when receiving calls
> via the Toll-Free number AFTER the initial 30 free minutes.

And after further clarification, I got this:
The 30 minutes is for the lifetime of the phone. 30 minutes is the total
you get it does not reset itself or start over when a call is done.

Has anyone been charged when you went over 30minutes of free incoming calls?

Thanks in advance!

	(#11)
wookv (Offline) Junior Member Newbie Posts: 2 Join Date: 01 Sep 2009 Country:	01-09-2009, 16:14 Hi everyone, New to this ekit dual sim card thing. Someone on howardforums recommended it. I'm traveling to France and Portugal in a week and I bought a ekit France passport off ebay ($20). I emailed customer service to clarify a couple of features listed on their website that seemed to contradict: # FREE to receive calls in more than 60 countries (on your Global number) # FREE for family and friends to call you (USD 39c per minute surcharge applies) And I got this response: > In order to receive Free Incoming calls you must be in a Free Incoming > call country such as France. Furthermore, in order for the call to be > free you must receive the call to your Global +44 number. If you receive > a call to your US +1 number the call will not be free. > > You will receive a Toll-Free number making if free for friends and > family to contact you at your Global +44 number free of charge for you > for the first 30 minutes. After using the Toll-Free number for more than > 30 minutes a .39 cents per minute surcharge applies to you. As long as > people call you direct to your Global +44 number and you're in a Free > Incoming call country then the call would indeed be free. Surcharges > only apply when receiving calls to your US +1 or when receiving calls > via the Toll-Free number AFTER the initial 30 free minutes. And after further clarification, I got this: The 30 minutes is for the lifetime of the phone. 30 minutes is the total you get it does not reset itself or start over when a call is done. Has anyone been charged when you went over 30minutes of free incoming calls? Thanks in advance!