Best way to top up Heyah outside Poland?

TPA · 31-07-2009, 12:46

To all of you who would want to top-up a Polish phone with a CREDIT CARD issued by a NON-POLISH BANK. This is IMPOSSIBLE. All operators in Poland created a cartel with the same conditions of service. When you try to to top-up on the internet or in the ATM you are deceived by a card logo being displayed. But after going through all the motions, including you own bank credit card authorisation you will get a message that the transaction did not go through.The secret is "regulamin" which you tick off as accepted which states that ONLY CARDS ISSUED BY POLISH BANKS ARE ACCEPTED. I complained to the operators and to credit card for merchant violation, all without success. I have been trying for years to find a site which would allow me to recharge Polish phone with a foreign card. At some stage it was possible through PayPal but now even that option disappeard. If you know the way please let me know. It would be of great help.
tpa
South Africa

Florin · 25-08-2009, 09:04

Quote:

Originally Posted by TPA

To all of you who would want to top-up a Polish phone with a CREDIT CARD issued by a NON-POLISH BANK. This is IMPOSSIBLE. All operators in Poland created a cartel with the same conditions of service. When you try to to top-up on the internet or in the ATM you are deceived by a card logo being displayed. But after going through all the motions, including you own bank credit card authorisation you will get a message that the transaction did not go through.The secret is "regulamin" which you tick off as accepted which states that ONLY CARDS ISSUED BY POLISH BANKS ARE ACCEPTED. I complained to the operators and to credit card for merchant violation, all without success. I have been trying for years to find a site which would allow me to recharge Polish phone with a foreign card. At some stage it was possible through PayPal but now even that option disappeard. If you know the way please let me know. It would be of great help.
tpa
South Africa

Hello TPA!

Sorry to say but you are wrong 100%.

I used this site >> A-Gadka - Do?adowania telefonów na kart? w Orange Go, Pop, Simplus, Sami Swoi, Tak Tak, Heyah, Play! , to recharge my Heyah Account. I am from Romania, and I used a usual ROMANIAN DEBT CARD to make this transaction and it works!!

First time, I get from google into hundreds of sites from that you can top-up your Polish prepay accounts but all of them were working only with Polish Bank, but I never stop looking and I found this one, and tried to do so and I receive in matter of minutes a sms on my phone that my account was recharged.

You should search more before making a statement like this.

Good luck!

TPA · 25-09-2009, 11:28

Quote:

Originally Posted by Florin

Hello TPA!

Sorry to say but you are wrong 100%.

I used this site >> A-Gadka - Do?adowania telefonów na kart? w Orange Go, Pop, Simplus, Sami Swoi, Tak Tak, Heyah, Play! , to recharge my Heyah Account. I am from Romania, and I used a usual ROMANIAN DEBT CARD to make this transaction and it works!!

First time, I get from google into hundreds of sites from that you can top-up your Polish prepay accounts but all of them were working only with Polish Bank, but I never stop looking and I found this one, and tried to do so and I receive in matter of minutes a sms on my phone that my account was recharged.

You should search more before making a statement like this.

Good luck!

Dear Florin
I have just repeated the exercise hoping that indeed I was wrong. After entering all necessary data I was re-directed to Polcard where again I was re-directed as far as my own bank issuer of the card.

I attach the final result of "negative payment" (funny expression):

INFORMACJA O ODMOWNEJ PŁATNOŚCI
Szanowni Państwo,
informujemy iż płatność przebiegła negatywnie
Za chwilę zostanie wysłany e-mail z informacją o odmownej transakcji
Konto NIE zostanie obciążone kwotą transakcji: 25.00 PLN
Aby skontaktować się ze sprzedawcą wyślij do niego list: A-Gadka - doładowania telefonów on-line
Wszelkie pytania i sugestie prosimy kierować na adres podając numer transakcji.

Do you know the difference between debt and credit card? Perhaps your bank is a branch of a bank resident in Poland. Mine isn't. Check your facts and read "regulamin". The chalenge is still on - Anyone found the site yet?
TPA

Florin · 23-10-2009, 22:25

Quote:

Originally Posted by TPA

Dear Florin
I have just repeated the exercise hoping that indeed I was wrong. After entering all necessary data I was re-directed to Polcard where again I was re-directed as far as my own bank issuer of the card.

I attach the final result of "negative payment" (funny expression):

INFORMACJA O ODMOWNEJ PŁATNOŚCI
Szanowni Państwo,
informujemy iż płatność przebiegła negatywnie
Za chwilę zostanie wysłany e-mail z informacją o odmownej transakcji
Konto NIE zostanie obciążone kwotą transakcji: 25.00 PLN
Aby skontaktować się ze sprzedawcą wyślij do niego list: A-Gadka - doładowania telefonów on-line
Wszelkie pytania i sugestie prosimy kierować na adres podając numer transakcji.

Do you know the difference between debt and credit card? Perhaps your bank is a branch of a bank resident in Poland. Mine isn't. Check your facts and read "regulamin". The chalenge is still on - Anyone found the site yet?
TPA

Hey. i understand that you still have problems with that. I don`t know what to say. I know the difference between a debt and credit card since I am using them a lot. This one I recharged my heyah account I used it several times and every time worked and is a usual debt card,nothing interesting about it. And I don`t think this bank is related to some Polish one, since is national one(not like raiffeisen for ex)

Anyway, I wanted to ask you, this card you have is authorized for internet payments?

good luck again.

TPA · **Orange customer services -** 10-04-2010, 23:35

Dear Fellow Sufferers
The whole point is to avoid any money transfers and giving anybody direct account details over the Internet.
A credit card is still safer option since it is a big financial institution who is at risk (card issuer) therefore you are safer in case of problems. They will take care of potential fraudsters.
I visit this site to see if things are improving or somebody found the way but the things in Poland are going worse, not better. I went as far as obtaining a Polish credit card to be able to “remotely” charge my phone (Orange in this case). It worked for a while but Orange changed the rules of the game again.
When I tried to charge my phone recently I was informed that I have to make a bank transfer first. It did not matter that I am a customer for many years and did credit card transactions before. I am also registered on Orange site where even if you are logged on you still get an SMS secret code for a whole lot of activities. One would think it is a bank and you want to transact in millions . Their, so called, Internet shop is another joke because you have to pay cash on delivery to the courier and cannot buy anything if you do not supply some other document e.g. electricity bill with you ID.
All those web pages offering recharging services are only middle men skimming money between customers, that’s us and the provider network. Each transaction in Poland has to go through the proper authorization requested normally by the merchant bank but in Poland there seem to be other middle men for this purpose e.g. Polcard. In my case the transaction is accepted by my bank and money set aside but it is rejected by somebody on the way or Orange. I really do not understand that circus.
Even if you do the bank transfer first then a middle man called PayTel allows you to do only one transaction per day, so many transactions per month etc., etc. and puts a cap on monthly payments as well.
Even better, Blue.pl informed me that paying by credit card for my phone is blocked altogether. Do they blacklist customers like in old, good, communist times?
I think it is time to give up this jungle and its savage habits. Hopefully EU regulations will eventually remove the differences in costs between member countries so nobody will have to deal with Polish crazy cell phone providers.

	(#1)
TPA (Offline) Junior Member Newbie Posts: 4 Join Date: 31 Jul 2009 Country:	31-07-2009, 12:46 To all of you who would want to top-up a Polish phone with a CREDIT CARD issued by a NON-POLISH BANK. This is IMPOSSIBLE. All operators in Poland created a cartel with the same conditions of service. When you try to to top-up on the internet or in the ATM you are deceived by a card logo being displayed. But after going through all the motions, including you own bank credit card authorisation you will get a message that the transaction did not go through.The secret is "regulamin" which you tick off as accepted which states that ONLY CARDS ISSUED BY POLISH BANKS ARE ACCEPTED. I complained to the operators and to credit card for merchant violation, all without success. I have been trying for years to find a site which would allow me to recharge Polish phone with a foreign card. At some stage it was possible through PayPal but now even that option disappeard. If you know the way please let me know. It would be of great help. tpa South Africa

	(#5)
TPA (Offline) Junior Member Newbie Posts: 4 Join Date: 31 Jul 2009 Country:	Orange customer services - 10-04-2010, 23:35 Dear Fellow Sufferers The whole point is to avoid any money transfers and giving anybody direct account details over the Internet. A credit card is still safer option since it is a big financial institution who is at risk (card issuer) therefore you are safer in case of problems. They will take care of potential fraudsters. I visit this site to see if things are improving or somebody found the way but the things in Poland are going worse, not better. I went as far as obtaining a Polish credit card to be able to “remotely” charge my phone (Orange in this case). It worked for a while but Orange changed the rules of the game again. When I tried to charge my phone recently I was informed that I have to make a bank transfer first. It did not matter that I am a customer for many years and did credit card transactions before. I am also registered on Orange site where even if you are logged on you still get an SMS secret code for a whole lot of activities. One would think it is a bank and you want to transact in millions . Their, so called, Internet shop is another joke because you have to pay cash on delivery to the courier and cannot buy anything if you do not supply some other document e.g. electricity bill with you ID. All those web pages offering recharging services are only middle men skimming money between customers, that’s us and the provider network. Each transaction in Poland has to go through the proper authorization requested normally by the merchant bank but in Poland there seem to be other middle men for this purpose e.g. Polcard. In my case the transaction is accepted by my bank and money set aside but it is rejected by somebody on the way or Orange. I really do not understand that circus. Even if you do the bank transfer first then a middle man called PayTel allows you to do only one transaction per day, so many transactions per month etc., etc. and puts a cap on monthly payments as well. Even better, Blue.pl informed me that paying by credit card for my phone is blocked altogether. Do they blacklist customers like in old, good, communist times? I think it is time to give up this jungle and its savage habits. Hopefully EU regulations will eventually remove the differences in costs between member countries so nobody will have to deal with Polish crazy cell phone providers.