Gt-sim bad bad bad

[MrEd]

Originally Posted by bbob

Don't know if it was 0.5% of the customers I have both a globalsimcard.co.uk and travelsimcard..co.uk and both were offline. I must have been unlucky having 2 cards offline.

It was 0.5% of our customers.

Originally Posted by bbob

For me it just shows that this provider actively monitors the system and in case of an error reports this. For me this is an example of good service. And yes there is more than this that makes a good service.

Who is to say the system / service is not actively monitored 24/7?

With such a small percentage of users affected, many of which were not actively using their SIMs at the time, the need to alert unaffected users was deemed unnecessary.

Different companies have different perspectives and priorities at any given time. Because one company chose to do one thing and another something else, does not mean that one is "better" than another, simply that at that particular time and circumstance, they chose to address different issues, probably because each company was being affected differently at that point in time.

Originally Posted by bbob

What I do find bad service is the situation where some providers including yourself have talked about the launch of a dual sim card but keep delaying this. Maybe it's time to either take the offer offline or give us some background info why this keeps on delyaing and delaying. Informing your customers even if it's not good news is also part of customer service.

This is not about "bad service", but of keeping relevant customers fully informed, of which any dealer of reputation and good standing certainly will have been via email or on their website as they see fit.