Gt-sim bad bad bad

bbob · 24-07-2009, 20:46

f300 it's as you say, only when using ups fedex and those you can expect to pay 50$ or more for an enveloppe. but these all have track and trace and delivery worldwide is normally within days, maximum a week.
Regular air mail even the one you have to sign for does not cost more thatn 10$ and should be delivered anywhere from 3 days tot max 2 weeks.

Both options give the sending company proof they have sent it and if you signed for it. If it takes longer that the shipping company made a mistake of the sim was lost stolen, whatever.

In that case like you said they should have sent another one. Let's give them maximum 30 days to deliver, if not any you paid by credit card you just request a charge back and the deal gets investigated. In that case the sending company has to proove to visa that the item was shipped and received by you. If they can show proof of you signing for the package they don't get their money and you don't have to pay.

This should be a warning to everyone. don't let those companies screw you around, give them 30 days than charge back and get your card from somewhere else.

FBlack_111 · 25-07-2009, 00:14

My World Master Card states that "We must hear from you no later than 60 days after we send you the first bill on which the error or problem occurred." So if you get a bill 20 days after the purchase, you essentially have 80 days from the purchase date to file a written complaint. I am not sure if this is the same with European credit cards, but if an item has not arrived in a month I certainly would file a complaint. My Master Card even includes a form with the bill to file the written complaint.

mart.lu · **Strange -** 25-07-2009, 14:03

I'm using GT SIM now since January this year in a lot of countrys in Europe, i get two numbers from them and do not get any problem to get my SIM cards.

It can happen that the post company lose something.

I know that GT SIM support is not perfect and also not really easy to reach.
Then send them a LOT of mails with the reference of the past mails. Sometimes it works. In the same time call them (if you use their service directly from their website it doesn't cost you anything).

In my case sometimes they charge me bad and i have to do it like that, but at the end they always give me my money back.

Now i suggest you not to leave this like that YOU SHOULD GET YOUR SIM with no extra cost, then ask them again and again and again

to send you the SIM that you already pay.

I was also a UNITED MOBILE customer and i think that GT SIM is a good deal. They offer you a voice mail by web (no cost), you can buy DID numbers then the people can reach you on a local non mobile phone number and you only get charged 0,10 Euro/min(if the country is free in incoming calls).
You can send web SMS and web calls (BETAMAX is cheaper

) evrything with the same bill

Hope this can help you
luciano

	(#1)
bbob (Offline) Senior Member Prepaid Expert Posts: 499 Join Date: 20 Feb 2007 Country:	24-07-2009, 20:46 f300 it's as you say, only when using ups fedex and those you can expect to pay 50$ or more for an enveloppe. but these all have track and trace and delivery worldwide is normally within days, maximum a week. Regular air mail even the one you have to sign for does not cost more thatn 10$ and should be delivered anywhere from 3 days tot max 2 weeks. Both options give the sending company proof they have sent it and if you signed for it. If it takes longer that the shipping company made a mistake of the sim was lost stolen, whatever. In that case like you said they should have sent another one. Let's give them maximum 30 days to deliver, if not any you paid by credit card you just request a charge back and the deal gets investigated. In that case the sending company has to proove to visa that the item was shipped and received by you. If they can show proof of you signing for the package they don't get their money and you don't have to pay. This should be a warning to everyone. don't let those companies screw you around, give them 30 days than charge back and get your card from somewhere else.

	(#2)
FBlack_111 (Offline) Senior Member Prepaid Fan Posts: 171 Join Date: 27 Feb 2008 Country:	25-07-2009, 00:14 My World Master Card states that "We must hear from you no later than 60 days after we send you the first bill on which the error or problem occurred." So if you get a bill 20 days after the purchase, you essentially have 80 days from the purchase date to file a written complaint. I am not sure if this is the same with European credit cards, but if an item has not arrived in a month I certainly would file a complaint. My Master Card even includes a form with the bill to file the written complaint.

	(#3)
mart.lu (Offline) Junior Member Amateur Member Posts: 14 Join Date: 22 Mar 2009 Country:	Strange - 25-07-2009, 14:03 I'm using GT SIM now since January this year in a lot of countrys in Europe, i get two numbers from them and do not get any problem to get my SIM cards. It can happen that the post company lose something. I know that GT SIM support is not perfect and also not really easy to reach. Then send them a LOT of mails with the reference of the past mails. Sometimes it works. In the same time call them (if you use their service directly from their website it doesn't cost you anything). In my case sometimes they charge me bad and i have to do it like that, but at the end they always give me my money back. Now i suggest you not to leave this like that YOU SHOULD GET YOUR SIM with no extra cost, then ask them again and again and again to send you the SIM that you already pay. I was also a UNITED MOBILE customer and i think that GT SIM is a good deal. They offer you a voice mail by web (no cost), you can buy DID numbers then the people can reach you on a local non mobile phone number and you only get charged 0,10 Euro/min(if the country is free in incoming calls). You can send web SMS and web calls (BETAMAX is cheaper) evrything with the same bill Hope this can help you luciano