Tim Italy: Aggiornamento dati (update personal data)

[christi951]

I got one of those text messages also. I live in the US, so I have a bit of a problem going into the TIM store. I printed out the form and filled it in, but I am unable to fax it from the US. What address would I put on the form? I really don't have an Italian address. Any ideas about what to do? I tried calling 119, but my extremely limited Italian isn't up to dealing with customer service.

Also, my prompts used to be in English after the hotel clerk set them. They have gone back to Italian. How do I change them back to English?

Thank you for any assistance with these problems.

Christi

[Hank C Burnette]

Originally Posted by christi951

I got one of those text messages also. I live in the US, so I have a bit of a problem going into the TIM store. I printed out the form and filled it in, but I am unable to fax it from the US. What address would I put on the form? I really don't have an Italian address. Any ideas about what to do? I tried calling 119, but my extremely limited Italian isn't up to dealing with customer service.

the 800 600 119 number is a toll-free fax number unreacheable from abroad...maybe some fellow Italian can call the customer service and ask if they have anoter "normal" number that can be reached from abroad.

Originally Posted by christi951

Also, my prompts used to be in English after the hotel clerk set them. They have gone back to Italian. How do I change them back to English?

Thank you for any assistance with these problems.

Christi

I'm afraid you can do by calling the 4916, but just when you're in Italy.

I just tried to call it, but all i could choose was "top up" and some rant over activating several "holidays promo" but no access to other menus, including changing language