Global Roaming (former Celtrek)

FBlack_111 · 13-07-2009, 05:21

Cizake:

I know how hard customer service can be. I owned a company that had to handle customer service calls too. I told my staff that they did not have to take any foul language.

But that said, you acknowledged that the extra shipping charge was caused by your vendor. Maybe for a company that has shipped 130,000 SIM's you would have been better off shipping the SIM right away, even if you had to pay an extra $30, then gotten the money back from your vendor. $30 can buy an awful lot of good will. And we would not be having this conversation.

	(#11)
FBlack_111 (Offline) Senior Member Prepaid Fan Posts: 171 Join Date: 27 Feb 2008 Country:	13-07-2009, 05:21 Cizake: I know how hard customer service can be. I owned a company that had to handle customer service calls too. I told my staff that they did not have to take any foul language. But that said, you acknowledged that the extra shipping charge was caused by your vendor. Maybe for a company that has shipped 130,000 SIM's you would have been better off shipping the SIM right away, even if you had to pay an extra $30, then gotten the money back from your vendor. $30 can buy an awful lot of good will. And we would not be having this conversation.