Global Roaming (former Celtrek)

[cizake]

Originally Posted by FBlack_111

Benx and Florian:

I have said it before, customer service is what really separates all the various SIM sellers. Some, like Ekit, are available 24/7 and stand by their product. Ekit has been very good to me in solving problems, even though the problems seem to have been with my own phone.

As for cutting off and canceling service because of some "insulting" e-mails, that's Florian's decision. And while I have not seen the e-mails, having a customer wait over 50 business days to receive a SIM, (due to your failure to properly calculate shipping), says a lot about your company. And naturally his credit card was charged when the SIM was ordered.

Who wants to deal with a SIM company that doesn't deliver on their product, and then sticks the client because he sends some angry follow up e-mails when the SIM doesn't show up. For me, I would never give Florian or Celltrek any business. For Benx, maybe your credit card company can help.

You are right and we invest a lot in customer service. It might not be enough but we are a low cost provider. We cannot have more people picking up the phone without an impact on our prices.
As for shipping fees - yes there is a problem on some destination. We rely on 3rd parties to guarantee their prices and guess what? they don't.
Bottom line and for whatever reason you cannot/should not call people names. That's a basic rule in our society.
We work hard, very hard to provide our services. We operate under the same company since 2006. Never operated from overseas and we report to FCC.
So far in 4 years we can count on one hand unhappy customers with over >130.000 SIM delivered.
We will continue our best to provide excellent customer service.

Thanks for reading.

[FBlack_111]

Cizake:

I know how hard customer service can be. I owned a company that had to handle customer service calls too. I told my staff that they did not have to take any foul language.

But that said, you acknowledged that the extra shipping charge was caused by your vendor. Maybe for a company that has shipped 130,000 SIM's you would have been better off shipping the SIM right away, even if you had to pay an extra $30, then gotten the money back from your vendor. $30 can buy an awful lot of good will. And we would not be having this conversation.