sim4travel issues

mattrowntree · **Response to chip (Croatia) -** 17-06-2009, 12:13

Hi Chip,

Unfortunately the issue in Croatia is with the operator that we partner with and not something that we can solve at SIM4travel - to that extent we are a little at their mercy.

We have been told that other customers are able to use their SIM4travel cards in Croatia, but if you continue to experience problems in Croatia please don't hesitate to get in touch with customer services and we will do all we can to help.

Thanks,

Matt

chip · **croatian issues -** 17-06-2009, 12:55

Thank you for your response Matt.
I did contact support, but was told the same thing you wrote...
Fact is: I can't make any outcalls, apart checking balance and checking voicemail, which doesn't serve me much (well, apart of deducting the daily charge...), because people who try to contact me don't even get to my voicemail! And that's very annoying!
Please give me some sort of timeframe in which you think you could resolve the problems.., just because I do need the service.

	(#1)
mattrowntree (Offline) DEALER Newbie Posts: 2 Join Date: 17 Jun 2009 Location: London Country:	Response to chip (Croatia) - 17-06-2009, 12:13 Hi Chip, Unfortunately the issue in Croatia is with the operator that we partner with and not something that we can solve at SIM4travel - to that extent we are a little at their mercy. We have been told that other customers are able to use their SIM4travel cards in Croatia, but if you continue to experience problems in Croatia please don't hesitate to get in touch with customer services and we will do all we can to help. Thanks, Matt

	(#2)
chip (Offline) Junior Member Newbie Posts: 4 Join Date: 15 Jun 2009 Country:	croatian issues - 17-06-2009, 12:55 Thank you for your response Matt. I did contact support, but was told the same thing you wrote... Fact is: I can't make any outcalls, apart checking balance and checking voicemail, which doesn't serve me much (well, apart of deducting the daily charge...), because people who try to contact me don't even get to my voicemail! And that's very annoying! Please give me some sort of timeframe in which you think you could resolve the problems.., just because I do need the service.