ekit dual number [US & UK] SIMs

FBlack_111 · 19-05-2009, 21:55

JDekit:

I currently have a standard Passport SIM I got from Telestial two years ago. The first year it worked just by dialing a number on my phone. The second year (and using the same phone) I suddenly had to dial the *126* etc string to make a call. Or send a text message to generate a call back. I am not sure why this happened. My question, has the software or the configuration in the new dual SIM changed so I can just make a call without the extra numbers?

BTW... customer service is important to me plus recharging through the phone. The EKIT Passport SIM has great customer service (24/7) and I can recharge using the phone. These are two big pluses to me.

FBlack_111 · 19-05-2009, 22:03

Prion:
As far as I can tell, the Telestial site does show a number of countries with free incoming calls. Just look at the Passport SIM. Not their Passport Lite or Passport Plus SIM.

JDekit · 20-05-2009, 02:50

FBlack 111:

I'm surprised you've had to change the method of initiating a call. We continue to revise the SIM software, however, that should not affect you, particularly given you're using the same handset. Please email me directly at jd@ekit-inc.com with your Passport phone number and we can do a diagnosis.

The SIM software for the dual IMSI does handle more handsets seamlessly. I'd think there is a much greater change of you being able to make calls directly. Please provide handset details in your email I can confirm. If you're are interested in a dual IMSI SIM please contact me directly and I will organsie it.

Thank you for your feedback on customer service. We invest a great deal in providing 24/7 customer service, and I'm glad to hear it's valued. I'll pass on your positive feedback to our team in CS, they'll appreciate it.

rfranzq

Just noticed that the Global Travel Service [ekit] SIM price has been adjusted/changed. How often does ekit change the rates on a SIM card?
Twice a year/once a year/whenever costs change?

I would note that the changes both increased and decreased various rates---so it isn't neccessarily a bad thing?

Are other SIM card rate changes coming soon or was it just this one?

	(#1)
FBlack_111 (Offline) Senior Member Prepaid Fan Posts: 171 Join Date: 27 Feb 2008 Country:	19-05-2009, 21:55 JDekit: I currently have a standard Passport SIM I got from Telestial two years ago. The first year it worked just by dialing a number on my phone. The second year (and using the same phone) I suddenly had to dial the 126 etc string to make a call. Or send a text message to generate a call back. I am not sure why this happened. My question, has the software or the configuration in the new dual SIM changed so I can just make a call without the extra numbers? BTW... customer service is important to me plus recharging through the phone. The EKIT Passport SIM has great customer service (24/7) and I can recharge using the phone. These are two big pluses to me.

	(#2)
FBlack_111 (Offline) Senior Member Prepaid Fan Posts: 171 Join Date: 27 Feb 2008 Country:	19-05-2009, 22:03 Prion: As far as I can tell, the Telestial site does show a number of countries with free incoming calls. Just look at the Passport SIM. Not their Passport Lite or Passport Plus SIM.

	(#3)
JDekit (Offline) DEALER Amateur Member Posts: 28 Join Date: 18 May 2009 Country:	20-05-2009, 02:50 FBlack 111: I'm surprised you've had to change the method of initiating a call. We continue to revise the SIM software, however, that should not affect you, particularly given you're using the same handset. Please email me directly at jd@ekit-inc.com with your Passport phone number and we can do a diagnosis. The SIM software for the dual IMSI does handle more handsets seamlessly. I'd think there is a much greater change of you being able to make calls directly. Please provide handset details in your email I can confirm. If you're are interested in a dual IMSI SIM please contact me directly and I will organsie it. Thank you for your feedback on customer service. We invest a great deal in providing 24/7 customer service, and I'm glad to hear it's valued. I'll pass on your positive feedback to our team in CS, they'll appreciate it.

	(#4)
rfranzq (Offline) Senior Member Prepaid Specialist Posts: 774 Join Date: 21 Apr 2009 Country:	Global Travel Service [ekit] SIM price adjustment/change. - 22-05-2009, 01:39 Just noticed that the Global Travel Service [ekit] SIM price has been adjusted/changed. How often does ekit change the rates on a SIM card? Twice a year/once a year/whenever costs change? I would note that the changes both increased and decreased various rates---so it isn't neccessarily a bad thing? Are other SIM card rate changes coming soon or was it just this one?