Can't reach UM, can't reach my UM UK number, no reply to e-mail

Effendi · 05-05-2009, 13:30

I think the ad with the car is not very interesting, it can be funny to laugh about it once, but apart from that it's of no use. So please go back to the topic, thanks.

bourbonkiller · **interresting question -** 05-05-2009, 15:24

I think, simcardman has thrown in a very interresting question regarding UM. To me, it also looked a little bit like the guys over at Sim4Travel did exactly know what will happen to UM before. Specialy after my phonecall with Mobilkom LI, in which the name Sim4Travel has been mentioned not only once. Thinking back about that phonecall, the lady told me they are in negotiations with other travel sim providers to bring back +423 to market. For a person that answered my questions (on the phone with Mobilkom LI) in a way and telling me, that she is not knowledgeable about Travel Simcards, she definatetely spoke out the name Sim4Travel as a reliable replacement with +44 number very quick....

BK

LBarouf · **Icqsim -** 06-05-2009, 06:08

Any ICQSIM users here? It should be down also...no?

prion · 06-05-2009, 06:56

Quote:

Originally Posted by LBarouf

Any ICQSIM users here? It should be down also...no?

I do not have icqsim but since the number is +423 I can tell you that mine (normal +423 card) is working for incoming calls only.

hkr · **Customer service replies e-mails... -** 05-05-2009, 15:32

On 16th April I sent a ticket to the UM customer service regarding the breakdown of service.

Today (5th May) they sent me an e-mail reply:

Dear Customer,

Since 04/15/2009 we are suffering from a complete outage of the +44 platform. We are working on a solution of this problem with all our effort.

With best regards

United Mobile Customer Service

Are they trying to catch up with tickets?

dmapr · 05-05-2009, 19:10

Quote:

Originally Posted by hkr

On 16th April I sent a ticket to the UM customer service regarding the breakdown of service.

Today (5th May) they sent me an e-mail reply:

Dear Customer,

Since 04/15/2009 we are suffering from a complete outage of the +44 platform. We are working on a solution of this problem with all our effort.

With best regards

United Mobile Customer Service

Are they trying to catch up with tickets?

Probably, I sent a ticket on April 20th and got a canned reply which has been augmented with the following disclaimer: Due to a high volume of requests, it might take some days until your request will be answered. Thank you for your understanding.

As of yet there's been no reply.

	(#1)
Effendi (Offline) The great Dictator! Prepaid Prophet Posts: 2,487 Join Date: 13 Jan 2004 Location: Trieste/Trst Country:	05-05-2009, 13:30 I think the ad with the car is not very interesting, it can be funny to laugh about it once, but apart from that it's of no use. So please go back to the topic, thanks. Working Prepaids: IT: Wind, Vodafone IT, UNO Mobile; SM: Prima; UK: 3, Virgin; INT: TravelSIM, Truphone. Deceased Prepaids: CZ: Oskar, Eurotel; SK: Orange; DE: E-Plus, Aldi, Simyo; GE: Geocell; AM: Armentel; PL: Heyah, Plus; LT: Tele2; LV: Amigo; EE: Elisa; UA: Kyivstar; NZ: Vodafone; INT: UM, UM+, ICQSim. GSM/3G Phones: Nokia Lumia 630 dual sim

	(#2)
bourbonkiller (Offline) Senior Member Prepaid Fan Posts: 193 Join Date: 22 Dec 2004 Location: Lake of Constance Country:	interresting question - 05-05-2009, 15:24 I think, simcardman has thrown in a very interresting question regarding UM. To me, it also looked a little bit like the guys over at Sim4Travel did exactly know what will happen to UM before. Specialy after my phonecall with Mobilkom LI, in which the name Sim4Travel has been mentioned not only once. Thinking back about that phonecall, the lady told me they are in negotiations with other travel sim providers to bring back +423 to market. For a person that answered my questions (on the phone with Mobilkom LI) in a way and telling me, that she is not knowledgeable about Travel Simcards, she definatetely spoke out the name Sim4Travel as a reliable replacement with +44 number very quick.... BK ********************************************** Mobiles: iPhone 7+, iPhone 7, iPhone SE, Blackberry Priv, Honor 8, Lumia 950 Prepaid-SIM: 3 UK, Save Money Sim, Toggle Mobile UK, XX-Sim, Koko Mobile

	(#3)
LBarouf (Offline) Member Official Member Posts: 32 Join Date: 04 Jan 2009 Country:	Icqsim - 06-05-2009, 06:08 Any ICQSIM users here? It should be down also...no?

	(#5)
hkr (Offline) Member Advanced Member Posts: 75 Join Date: 29 Apr 2009 Country:	Customer service replies e-mails... - 05-05-2009, 15:32 On 16th April I sent a ticket to the UM customer service regarding the breakdown of service. Today (5th May) they sent me an e-mail reply: Dear Customer, Since 04/15/2009 we are suffering from a complete outage of the +44 platform. We are working on a solution of this problem with all our effort. With best regards United Mobile Customer Service Are they trying to catch up with tickets? Postpaid: 3x Vodafone (HU) 1x T-Mobile) formerly also Pannon Prepaid: Vodafone, Pannon, T-Mobile (HU) Optimus (PT) SamiSwoi, ERA, Orange (PL) VIP (HR) T-Mobile (AT) Vodafone, O2, Orange, T-Mobile (UK) Vodafone (DE) Data-only prepaid: Vodafone, T-Mobile, Djuice/Pannon (HU) International SIMs: UM+, Sim4Travel, TravelSim Phones: Nokia E51, E71, Samsung D880, SE P990i, Ericsson T39m -forever! , many others in the drawer. 3G modems Huawei E220, E870, EU870D, U740, Alcatel X200 VoIP: Justvoip, CallWithUs, Neophonex, fonline, Macrogate and several others for outgoing... DIDs from Macrogate, DIDww, Gradwell, Voxbone and others. FreePBX, Vigor router with inbuilt ATA, Nokia E-series phones.