easyroam or GeoSim

easyroam- · 03-05-2009, 11:27

Our travel sim card has a fixed service life of 365 days. However to keep your sim card working for the following year, there is a renewal fee of GBP £12. This will keep your number working. Any unused call credit does not expire.

Customers who purchase call credit within 90 days of there expiry date will not need to pay the network fee and all credit will be rolled over for the next 365 days.

hkr · 03-05-2009, 20:19

Quote:

Originally Posted by easyroam-

Customers who purchase call credit within 90 days of there expiry date will not need to pay the network fee and all credit will be rolled over for the next 365 days.

Dear easyroam,

1) It might be that English is not my native language, so can you please help me understand what this means?

If I purchase call credit a maximum of 90 days before the expiry date or a maximum of 90 days after the expiry date?

Also, does it mean that buying credit at any other date does not affect service life at all?

2) As with rates on your website, I just realized that the exchange rates are quite far from current rates, which can easily mislead your customers. OK, you clearly state that it is USD that matters, however, lazy people might still look at your stated GBP and EUR fees, and if they do, they can significantly underestimate their costs.

hkr

	(#1)
easyroam- (Offline) DEALER Prepaid Fan Posts: 108 Join Date: 01 Oct 2007 Country:	03-05-2009, 11:27 Our travel sim card has a fixed service life of 365 days. However to keep your sim card working for the following year, there is a renewal fee of GBP £12. This will keep your number working. Any unused call credit does not expire. Customers who purchase call credit within 90 days of there expiry date will not need to pay the network fee and all credit will be rolled over for the next 365 days.