Is Maxroam working?

[2bikes.org]

I purchased a MAXroam Sim last week to use during our up coming trip round Europe - oh how I wish I'd seen this forum first!

After managing to muddle through getting outgoing and text messages working, now that all the instructions and videos on their website are wrong, I realised that I had been issued with a Belgium number - not the UK one I was expecting!

So if some one calls me from the UK when I am roaming in Europe, not only will I be paying to receive the call, they will be paying to make an
international call from the UK, the combination of which would work out more than just ringing me on my UK vodafone sim.

I have raised a request to the support desk asking for a full refund as the SIM does not work as advertised, if I don;t get a response I will be raising a dispute through paypal.

Very disappointed - it would have been nice to save a bit on our data and SMS roaming costs - but I guess I will put vodafone passport on my UK account and keep a look out for free wifi while away!

Mike

[Bossman]

You did the correct thing in asking for a refund. I really ca't believe that maxroam has not updated their website to reflect to indicate what they are really getting. At least until they get their DID problems ironed out. As it is now, their sim cards are no better that most other international sim cards out there. In a lot of cases, it's more expensive.

In this very dynamic market, it may be too late for them by the time they fix their DID problems.

They definitely need to update all the outdated stuff they are advertising on their website.

Originally Posted by 2bikes.org

I purchased a MAXroam Sim last week to use during our up coming trip round Europe - oh how I wish I'd seen this forum first!

After managing to muddle through getting outgoing and text messages working, now that all the instructions and videos on their website are wrong, I realised that I had been issued with a Belgium number - not the UK one I was expecting!

So if some one calls me from the UK when I am roaming in Europe, not only will I be paying to receive the call, they will be paying to make an
international call from the UK, the combination of which would work out more than just ringing me on my UK vodafone sim.

I have raised a request to the support desk asking for a full refund as the SIM does not work as advertised, if I don;t get a response I will be raising a dispute through paypal.

Very disappointed - it would have been nice to save a bit on our data and SMS roaming costs - but I guess I will put vodafone passport on my UK account and keep a look out for free wifi while away!

Mike