Free sim card offer for united mobile customers

easyroam- · 21-04-2009, 13:58

You have a dead, non working united mobile sim card. and lost your call credit.
Can you really expect us to also give you free call credit as well.
Your getting a free sim card (worth £15) and free postage.

bylo · 21-04-2009, 16:10

Quote:

Originally Posted by easyroam-

You have a dead, non working united mobile sim card. and lost your call credit.
Can you really expect us to also give you free call credit as well.

No, I don't expect that. Business is business. You pay your money and you take your chances.

However you have to look at things from our perspective as well. Another MVNO with global SIM has just died a sudden death and we just lost our entire call credit. In some cases the loss is a considerable amount and in some cases it has now happened more than once since UM isn't the first carrier to go bust. So anything you can do to earn our trust and to facilitate the transition (e.g. allow us to fax/email a scan of our UM SIM, offering free shipping, etc.) to your SIM would go a long way to easing our concerns about the future of your offering.

ronwi · **Expiration? -** 21-04-2009, 19:09

I'm a little confused by the following from the Travelsim website:

The travel sim card has a fixed service life of 365 days. However to keep your sim card working for the following year, there is a renewal fee of GBP £12. This will keep your number working and any un-used credit valid for the next 365 days.

If you’re roaming sim has expired, you will loose your call credit and it cannot be refunded.

Customers who purchase call credit within 90 days of there expiry date will not need to pay the network fee and all credit will be rolled over for the next 365 days.

Does that mean the card is good for a year, and that if within 1 year + 90 days you add more money to the card the GBP 12 fee is waived?

	(#1)
easyroam- (Offline) DEALER Prepaid Fan Posts: 108 Join Date: 01 Oct 2007 Country:	21-04-2009, 13:58 You have a dead, non working united mobile sim card. and lost your call credit. Can you really expect us to also give you free call credit as well. Your getting a free sim card (worth £15) and free postage.

	(#3)
ronwi (Offline) Senior Member Prepaid Fan Posts: 137 Join Date: 01 Oct 2006 Country:	Expiration? - 21-04-2009, 19:09 I'm a little confused by the following from the Travelsim website: The travel sim card has a fixed service life of 365 days. However to keep your sim card working for the following year, there is a renewal fee of GBP £12. This will keep your number working and any un-used credit valid for the next 365 days. If you’re roaming sim has expired, you will loose your call credit and it cannot be refunded. Customers who purchase call credit within 90 days of there expiry date will not need to pay the network fee and all credit will be rolled over for the next 365 days. Does that mean the card is good for a year, and that if within 1 year + 90 days you add more money to the card the GBP 12 fee is waived?