Can't reach UM, can't reach my UM UK number, no reply to e-mail

kupe · 18-04-2009, 16:23

Quote:

Originally Posted by JohnDoe

Then I switched to S4T and I have no problems since I have it.

Is Sim4Travel working right now? Curious since they also use Jersey Telecom.

Kupe

18-04-2009, 16:29

@kupe

S4T is working without any problems, at the moment.

The issue is not with Jersey Telecom, their system is running flawlessly. I think they just switched off the number range which was granted to UM.

its.me.charlie · **UK Sim - No Service -** 21-04-2009, 12:35

Rejected by all operators
Website - My Account, Shop, etc give 404 error (doesn't exist)
+44 Customer Service Number no longer exists
+423 Customer Service number gives message that questions only by email and to keep My Account info up-to-date so they can send a new sim card.
(this being impossible as my account page doesn't exist.

Very upsetting as I have about 40 Euro on the account and a Silver number. Such a number costs £250 with TravelSim.

My company started negotiations with to become their main distributor in South Africa about a year ago. Due to their poor communication I terminated the discussions.

The question for me is.. who offer the best data roaming price now. But that's for a different thread.

bourbonkiller · **In my opinion, UM is gone -** 21-04-2009, 14:34

After thinking positiv about a comeback of UM after the outage of both platforms, I think UM is gone. I will tell you all, why this is my "new" opinion:

Since my balance on two UM Simcards has been quite high I tried to get in touch with them eiter on their service line and their local business number. No luck at all - so I decided to try something completely different: calling mobilkom Liechtenstein. I had not thought about getting any informations but listen to this:

Looking at the Mobilkom Liechtenstein website, you will find a Link called MVNO (FL1 - Wir verbinden Welten. | MVNO Partnerschaften) including a phone number. Calling the number, a lady immediately answered the phone with "Mobilkom Liechtenstein". I told her that we have several cards of UM for touroperators visiting Switzerland (the Hotels I am working for) and that we got some calls from them that the SIM-card are not working at the moment.

She told me, that YES, United Mobile is having problems and tried several times to hide them by pushing back complaints to Mobilkom Liechtenstein. She also said, that she doesn't know the acutal service status of United Mobile's SIM serivce since they doesn't track the UM service nor does she have one of those Simcards. The Mobilkom Liechtenstein part of the service (the whole platform) is up and running proper.

Upon that she also stated, that the +423 service of UM (she didn't mention the +44 SIM with any word) will not come back by UM. This has been the point for me, asking what "by UM" means. She told me, that Mobilkom Liechtenstein is in Negotiation with another operator to pick up their service as a MVNO, but it will take some time to set up everything propper. The timeframe she mentioned were definately "about one to two months" from now.

What made me curios was the fact, that she immediately advised me of "another very reliable" roaming sim service with a +44 prefix. I must admit, I am not shure if she said SIM4travel or travelsim. (no matter which one she mentioned, both did offer a replacement SIM in very short time and personally I think, they did know what will happen)

Lets see, after this phonecall I am pretty shure that another +423 SIM service will come up very soon! But also, for me it is pretty clear, that all our balance of UM is gone for now.

BK

monkeyboy · **UM expiration rules still in effect? -** 22-04-2009, 18:50

I'm coming up on the 9mo expiration period of my UM account. I'll be very unhappy if I can't even make a "test call" to keep the account going because UM doesn't work... Indeed the whole reason I haven't used UM in the past 9mos isn't for lack of want... but that UM simply didn't work... grrr...

	(#2)
JohnDoe Guest Posts: n/a	18-04-2009, 16:29 @kupe S4T is working without any problems, at the moment. The issue is not with Jersey Telecom, their system is running flawlessly. I think they just switched off the number range which was granted to UM.

	(#3)
its.me.charlie (Offline) Junior Member Newbie Posts: 1 Join Date: 21 Apr 2009 Country:	UK Sim - No Service - 21-04-2009, 12:35 Rejected by all operators Website - My Account, Shop, etc give 404 error (doesn't exist) +44 Customer Service Number no longer exists +423 Customer Service number gives message that questions only by email and to keep My Account info up-to-date so they can send a new sim card. (this being impossible as my account page doesn't exist. Very upsetting as I have about 40 Euro on the account and a Silver number. Such a number costs £250 with TravelSim. My company started negotiations with to become their main distributor in South Africa about a year ago. Due to their poor communication I terminated the discussions. The question for me is.. who offer the best data roaming price now. But that's for a different thread.

	(#4)
bourbonkiller (Offline) Senior Member Prepaid Fan Posts: 193 Join Date: 22 Dec 2004 Location: Lake of Constance Country:	In my opinion, UM is gone - 21-04-2009, 14:34 After thinking positiv about a comeback of UM after the outage of both platforms, I think UM is gone. I will tell you all, why this is my "new" opinion: Since my balance on two UM Simcards has been quite high I tried to get in touch with them eiter on their service line and their local business number. No luck at all - so I decided to try something completely different: calling mobilkom Liechtenstein. I had not thought about getting any informations but listen to this: Looking at the Mobilkom Liechtenstein website, you will find a Link called MVNO (FL1 - Wir verbinden Welten. \| MVNO Partnerschaften) including a phone number. Calling the number, a lady immediately answered the phone with "Mobilkom Liechtenstein". I told her that we have several cards of UM for touroperators visiting Switzerland (the Hotels I am working for) and that we got some calls from them that the SIM-card are not working at the moment. She told me, that YES, United Mobile is having problems and tried several times to hide them by pushing back complaints to Mobilkom Liechtenstein. She also said, that she doesn't know the acutal service status of United Mobile's SIM serivce since they doesn't track the UM service nor does she have one of those Simcards. The Mobilkom Liechtenstein part of the service (the whole platform) is up and running proper. Upon that she also stated, that the +423 service of UM (she didn't mention the +44 SIM with any word) will not come back by UM. This has been the point for me, asking what "by UM" means. She told me, that Mobilkom Liechtenstein is in Negotiation with another operator to pick up their service as a MVNO, but it will take some time to set up everything propper. The timeframe she mentioned were definately "about one to two months" from now. What made me curios was the fact, that she immediately advised me of "another very reliable" roaming sim service with a +44 prefix. I must admit, I am not shure if she said SIM4travel or travelsim. (no matter which one she mentioned, both did offer a replacement SIM in very short time and personally I think, they did know what will happen) Lets see, after this phonecall I am pretty shure that another +423 SIM service will come up very soon! But also, for me it is pretty clear, that all our balance of UM is gone for now. BK ********************************************** Mobiles: iPhone 7+, iPhone 7, iPhone SE, Blackberry Priv, Honor 8, Lumia 950 Prepaid-SIM: 3 UK, Save Money Sim, Toggle Mobile UK, XX-Sim, Koko Mobile Last edited by bourbonkiller; 21-04-2009 at 14:40..

	(#5)
monkeyboy (Offline) Member Official Member Posts: 31 Join Date: 03 Jun 2005 Country:	UM expiration rules still in effect? - 22-04-2009, 18:50 I'm coming up on the 9mo expiration period of my UM account. I'll be very unhappy if I can't even make a "test call" to keep the account going because UM doesn't work... Indeed the whole reason I haven't used UM in the past 9mos isn't for lack of want... but that UM simply didn't work... grrr...