TravelSIM BLOCKED!!

travelsim · **Expiration of travelsim card -** 17-03-2009, 10:33

Dear TravelSIM - friends!

We see a some postings about blocked SIM Cards.
The reason as you know is that TravelSIM Card expires 24 months after the last topup.
We have a lot of customers who are using the SIM Cards only one time or customers who are using other solutions then. Normally prepaid SIM cards have an expiration time of 1 year - TravelSIM hast 2 years after the last recharge.
We have to do this also to recycle phone numbers of unused SIM cards.

Please if you notice that your SIM card is blocked and you still want to use it, please send an email to support@travelsimshop.com together with your phone-number and ask to reactivate your SIM card, we will do our best to reactivate the SIM card for your use again.

We can ensure that there are no crises with TravelSIM, our product is healthy and we try to support as good as we can.

Thanks a lot for your attention,
Your TravelSIMshop.com Team

snaimon · **Thank you! -** 17-03-2009, 17:08

Quote:

Originally Posted by travelsim

Dear TravelSIM - friends!
...
The reason as you know is that TravelSIM Card expires 24 months after the last topup.
...

Thank you for this clarification. I never received that email. On this site under TravelSIM we read:

Card validity: At least 1 billed event every 24 month

Effendi · 17-03-2009, 19:51

Quote:

Originally Posted by snaimon

Thank you for this clarification. I never received that email. On this site under TravelSIM we read:

Card validity: At least 1 billed event every 24 month

Yes, that's true, but it seems they changed the conditions.
I was emailed by Andreas from Travelsimshop confirming what the user Travelsim wrote up above:

Quote:

Originally Posted by Andreas

Hello Friends,

we see some complaints in your forum that customers are complaining that cards are blocked.
As you know our SIM cards are active for 24 months, after the next recharge again 24 months. (normally other operators do this with 12 months)..reason is that the operator needs to recycle Phone Numbers,
Please can you post this in your forum so that we don´t have so bad reputation,

Thanks a lot,
Andy

I corrected the page right now.

	(#1)
travelsim (Offline) DEALER Amateur Member Posts: 19 Join Date: 13 Dec 2005 Location: alosen Country:	Expiration of travelsim card - 17-03-2009, 10:33 Dear TravelSIM - friends! We see a some postings about blocked SIM Cards. The reason as you know is that TravelSIM Card expires 24 months after the last topup. We have a lot of customers who are using the SIM Cards only one time or customers who are using other solutions then. Normally prepaid SIM cards have an expiration time of 1 year - TravelSIM hast 2 years after the last recharge. We have to do this also to recycle phone numbers of unused SIM cards. Please if you notice that your SIM card is blocked and you still want to use it, please send an email to support@travelsimshop.com together with your phone-number and ask to reactivate your SIM card, we will do our best to reactivate the SIM card for your use again. We can ensure that there are no crises with TravelSIM, our product is healthy and we try to support as good as we can. Thanks a lot for your attention, Your TravelSIMshop.com Team