TravelSIM BLOCKED!!

snaimon · **The saga continues..... -** 04-03-2009, 14:44

On Saturday I was told technical support would call on Monday.... and it is Wednesday, so I called back. Again, after a brief wait, < 30 seconds, their customer support answered.

Seems there was no record of my call on Saturday, 2-28. They use the phone # as the case number. I was promised a callback or email answer by the end of the week.

Not very impressed with their support so far. No answer to my original email.

This time they wanted to know WHERE the original purchase of the SIM card was - there website or something else. Of course, I bought the card second hand. And what does that have to do with my disappearing balance of 10+ Euros? The previous owner did a 50 Euro recharge in Sept of 2006. Last use was August 2008.

Stan

snaimon · **! -** 06-03-2009, 13:39

As of this morning, my balance of 14+ Euros is restored! Hooray! Email ticket was submitted 2-24. Took long enough.

	(#1)
snaimon (Offline) Senior Member Prepaid Specialist Posts: 898 Join Date: 17 Mar 2004 Location: Richmond, VA USA Country:	The saga continues..... - 04-03-2009, 14:44 On Saturday I was told technical support would call on Monday.... and it is Wednesday, so I called back. Again, after a brief wait, < 30 seconds, their customer support answered. Seems there was no record of my call on Saturday, 2-28. They use the phone # as the case number. I was promised a callback or email answer by the end of the week. Not very impressed with their support so far. No answer to my original email. This time they wanted to know WHERE the original purchase of the SIM card was - there website or something else. Of course, I bought the card second hand. And what does that have to do with my disappearing balance of 10+ Euros? The previous owner did a 50 Euro recharge in Sept of 2006. Last use was August 2008. Stan Phones: DASH V3 (3) Service: US T-MO post paid (2) - US T-MO prepaid (2) - UM+ - TravelSIM DE SIMYO - DE SUNSIM T-Mobile DE Calling Cards: Onesuite Enjoyprepaid AT&T MCI Mobivox

	(#2)
snaimon (Offline) Senior Member Prepaid Specialist Posts: 898 Join Date: 17 Mar 2004 Location: Richmond, VA USA Country:	! - 06-03-2009, 13:39 As of this morning, my balance of 14+ Euros is restored! Hooray! Email ticket was submitted 2-24. Took long enough. Phones: DASH V3 (3) Service: US T-MO post paid (2) - US T-MO prepaid (2) - UM+ - TravelSIM DE SIMYO - DE SUNSIM T-Mobile DE Calling Cards: Onesuite Enjoyprepaid AT&T MCI Mobivox