Germany | simyo to launch 1GB/month-pack for € 9.99

dg7feq · 02-02-2009, 09:31

Quote:

Originally Posted by sleepy

I now only have to figure where 3-4 Euros have gone... They vanished from my account without any notice. There is no trace of them in any account balance I consulted... mystery!

There were some difficulties when the data option started some weeks ago. Technically when you open a GPRS connection the system locks 1 Euro of your balance and releases it again after you disconnect (to prevent getting a negative balance while surfing). Unfortunately sometimes this 1 Euro didnt come back. As far as i read on the german webboards customers who notify them by email get refunded after manually checking the database.

Chris

sleepy · 02-02-2009, 20:55

Quote:

Originally Posted by dg7feq

There were some difficulties when the data option started some weeks ago. Technically when you open a GPRS connection the system locks 1 Euro of your balance and releases it again after you disconnect (to prevent getting a negative balance while surfing). Unfortunately sometimes this 1 Euro didnt come back. As far as i read on the german webboards customers who notify them by email get refunded after manually checking the database.

Chris

Actually I discovered today by checking my balance that the reason for the vanishing Euros has appeared: all the connections AFTER the second confirmation SMS have still been charged.

I have already sent Simyo through the website a note asking for information (and implicitly a refund...). Let's see what is going to happen!

No big damage anyway, but I would prefer that things run well at the first attempt!
I am anyway positive and for the moment I can easily exercise patience!

Cheers,

Sleepy

sleepy · 05-02-2009, 10:51

Quote:

Originally Posted by sleepy

I have already sent Simyo through the website a note asking for information (and implicitly a refund...). Let's see what is going to happen!

I am anyway positive and for the moment I can easily exercise patience!

Problem solved with Simyo. They replied one day after I wrote them, telling me I am right. And in another day they have refunded me.
Good service.
I am not used to that in Italy... It used to be like that, but not anymore...

Cheers,

Sleepy

f300 · 02-08-2009, 17:18

Any recent reports about simyo(.de)? I want to buy a SIM especially to use it as backup GPRS connection (low traffic) when wifi isn't available (0,19 €/100 KB EU-roaming). Any comments (or better options)?

	(#4)
f300 (Offline) Member Advanced Member Posts: 72 Join Date: 12 Mar 2008 Country:	02-08-2009, 17:18 Any recent reports about simyo(.de)? I want to buy a SIM especially to use it as backup GPRS connection (low traffic) when wifi isn't available (0,19 €/100 KB EU-roaming). Any comments (or better options)?