Furious United-Mobile customers (or ICQ)?

hcernl · 06-01-2009, 21:54

I had a INCOMING call in the Netherlands on 2--01-09 17:57:43 (UM+)

NETHERLANDS
0,19
00:02:06
0,57-
24,61
That destination is "FREE" for Incoming calls. UM charged € 0,57!!!
I wrote customerservice but I dit not receive a answer till now.

LBarouf · 05-02-2009, 06:00

@hcernl
Did they reply by now? My tickets all remain still unanswered. Calling them is no use either, they say it's with tech support. *sigh*

hcernl · 05-02-2009, 20:24

They did after a week:

Dear Mr.
Thank you for your request. Unfortunately, when switching to the new rate-plan there was an error. We have fixed it, and have made a refund of the erroneous charges.

Please note that now there is a connection fee (0,19 Euro) for incoming calls as well.

With best regards

Jakob Kirsch
United Mobile Customer Service

	(#1)
hcernl (Offline) Junior Member Newbie Posts: 3 Join Date: 02 Aug 2007 Country:	06-01-2009, 21:54 I had a INCOMING call in the Netherlands on 2--01-09 17:57:43 (UM+) NETHERLANDS 0,19 00:02:06 0,57- 24,61 That destination is "FREE" for Incoming calls. UM charged € 0,57!!! I wrote customerservice but I dit not receive a answer till now.

	(#2)
LBarouf (Offline) Member Official Member Posts: 32 Join Date: 04 Jan 2009 Country:	05-02-2009, 06:00 @hcernl Did they reply by now? My tickets all remain still unanswered. Calling them is no use either, they say it's with tech support. sigh

	(#3)
hcernl (Offline) Junior Member Newbie Posts: 3 Join Date: 02 Aug 2007 Country:	05-02-2009, 20:24 They did after a week: Dear Mr. Thank you for your request. Unfortunately, when switching to the new rate-plan there was an error. We have fixed it, and have made a refund of the erroneous charges. Please note that now there is a connection fee (0,19 Euro) for incoming calls as well. With best regards Jakob Kirsch United Mobile Customer Service