Yackie Mobile and 09: troubles by email

[MATHA531]

Originally Posted by AndreA

Ok, don't worry.

I just spoke with Yackie Mobile, they told that everyone can ask the refund of the credit simply contacting them by email.
Same thing for the upgrades, they will refund the 15$.

But that's Yackie...I think the poster was referring to his or her remaining balance with o9...if indeed o9 is now the late o9, that money is probably lost and gone forever although we remember that some of the Isle of Man sims arose from the dead!

[DRNewcomb]

Originally Posted by MATHA531

But that's Yackie...I think the poster was referring to his or her remaining balance with o9...if indeed o9 is now the late o9, that money is probably lost and gone forever although we remember that some of the Isle of Man sims arose from the dead!

I wonder if there is an Icelandic Consumer Protection Agency to whom we can complain about 09? I sort of miss the 46+ Euro I lost in that deal.

[dg7feq]

Originally Posted by DRNewcomb

I wonder if there is an Icelandic Consumer Protection Agency to whom we can complain about 09? I sort of miss the 46+ Euro I lost in that deal.

i guess there is a looooooong line of people waiting... when their banks crashed they lost billions of euro on saving accounts.

[makavel]

Dear Yackie Customer

On behalf of everyone at Yackie Telcom Inc., thank you for choosing Yackie Mobile for your telecommunication needs. We are committed to providing you with the highest level of service and customer satisfaction possible. It’s important to us.

We are contacting you today to provide you an overdue update regarding your Yackie Mobile service. We are currently working to rebuild our Yackie Mobile service with the customer needs in mind; the current launch date for our service is set for June 2009. Once launched Yackie Mobile will provide faster more reliable service in more countries at cheaper rates. Yackie Telcom Inc. will be incurring all cost related to providing all customer with our new SIM card free of charge and shipped to a confirmed address.

Yackie Telcom Inc. is not out of business nor have we collaborated with any other roaming SIM providers. In fact we will be launching are U.S. based GSM service in the coming weeks, and our YackieMax and VOIP services are still available.

We are aware that all customer accounts reflect a zero balance, but this is not a cause for concern as once our new system has been implemented and launched accounts will be restored and will reflected your last balance.

If for any reason you would like to be refunded your remaining balance please email upgrades@yackiemobile.com. By receiving a refund you will no longer qualify for a free SIM card and free shipping once our service is launched, your account will be closed and you will need to purchase a new SIM card and create a new account for the new service.

If you have questions or comments, we are delighted to hear from you. Call our toll-free number (800) 360-2031, or send us e-mail at upgrades@yackiemobile.com. You can expect us to respond to your e-mail within 48 hours.

Again, thank you for your patronage. We look forward to serving you.

Yackie Customer Support