Bad UM Experience

TheMadBrewer · 18-12-2008, 17:48

Quote:

Originally Posted by Nokia1610

The the minimum required activity period is 9 months, but I think nobody wants to test if the writing "no expiry" is true or not

What is strange is my +423 SIM hasn't been used in well over a year and it still works.

bylo · 18-12-2008, 18:47

Quote:

Originally Posted by TheMadBrewer

What is strange is my +423 SIM hasn't been used in well over a year and it still works.

I saw a comment (on this forum?) a year or so ago in which someone had got an explanation from UM. Apparently the official expiration is 9 months after last use, however, their cancellation process is manual so it takes them longer than that. As I understand it, you're safe for 9 months. After that you're at UM's mercy.

Bossman · 18-12-2008, 20:16

Very true. I saw something to that effect. They probably have the last use date in a database or so. Then they manually run a query comparing last use date to current date, and mark those greater than 9 months for deactivation. Then thay actually manually deactivate them sometime.

Quote:

Originally Posted by bylo

I saw a comment (on this forum?) a year or so ago in which someone had got an explanation from UM. Apparently the official expiration is 9 months after last use, however, their cancellation process is manual so it takes them longer than that. As I understand it, you're safe for 9 months. After that you're at UM's mercy.