Yackie upgrades

ygeffens · **Yackie upgrades -** 10-12-2008, 21:46

I just received this, wonderful, yeah right !

Yackie Mobile Customer:
We have great news! We have upgraded our systems and will be sending you a new YackieMobile SIM card. Some of the upgrades include a faster call back response, more short code support, live customer support Mon-Fri 9-6 US EST and more. There is a $15 charge for the new YackieMobile SIM, shipping and handling is included in this charge*. All we need for you to do is reply to this email or call us at 1-800-360-2031 and provide us with the following information:

1. Full Name: John Smith
2. Your 354 YackieMobile (354XXXXXXXXX)
3. Complete shipping address (which has to match billing address, if you use CC to refill)*
4. Good call back number.
5. Apt, Unit or Suite #
6. City or Province, State and Country
7. Current e-mail address
8. *Fill out the attachment (YM CC Form) if using a Credit Card as the method of payment.
9. Call, email or fax us the information above at:

YackieMobile Upgrades

· Customer Support: 1-800-360-2031
· Fax: 954-765-3477
· Email: Upgrades@yackiemobile.com

We need this information as soon as possible. Your current YackieMobile SIM’s will be turned off by Jan 12th 2009. If you would like to pay for the shipping with your Paypal account simply send us an e-mail providing us with the e-mail address linked to your PayPal which needs to match your YackieMobile account and we will send you an invoice you may also call us with the information.
Have a wonderful day.

Bossman · 10-12-2008, 21:52

I just received it too. Don't understand why we have to pay $15 for the new sim though. It does not sound like much of an upgrade to me.

Stu · 10-12-2008, 22:25

When you log into your web page, there is a section called identify verification that wants your passport number, social security number, and other stuff. Am I the only one who is uncomfortable with this?

dg7feq · 10-12-2008, 22:27

Quote:

Originally Posted by Bossman

I just received it too. Don't understand why we have to pay $15 for the new sim though. It does not sound like much of an upgrade to me.

The funny thing: in my email this sentence says "Your YackieMobile SIM will be shipped to you at no charge."

So are there different kind of customers for them or did they change the text of the emails inbetween?

Chris

dg7feq · 10-12-2008, 22:28

Quote:

Originally Posted by Stu

When you log into your web page, there is a section called identify verification that wants your passport number, social security number, and other stuff. Am I the only one who is uncomfortable with this?

They dont check the data. I clicked on drivers license and typed some fancy number and it was accepted...

Stu · 10-12-2008, 22:53

Quote:

Originally Posted by dg7feq

They dont check the data. I clicked on drivers license and typed some fancy number and it was accepted...

Now would be a good time for them to roll out that SIM they talked about last year with the cheaper North American roaming profile.

reni10 · 10-12-2008, 23:35

This is a RIP-OFF!

Why would we want to pay Yackie another $15 to have a SIM card that none of us requested!?!

If they are changing their systems or whatever and they want us to continue using their service then they need to send this replacement SIM card out for FREE!

If not then they need to refund people their remaining balance and they can go elsewhere...

Bossman · 11-12-2008, 00:32

Stu, that has been showing up for the last few months. I just ignore it and click on the "my account" link.

MATHA531 · 11-12-2008, 03:51

I received the same e mail from them...

I emailed them back saying I am aware some have received the e mail but have been told they will be getting a new sim card at no charge....

I therefore requested one be sent to me without charge.

I assume everybody else here will be doing the same with a subtle (or not so subtle) suggestion that if they do not furnish a sim card for free to everybody, they will receive a great deal of bad publicity on this forum.

bbob · 11-12-2008, 08:50

Not a very good service to charge customers and tell them the service will be shut down in 1 month and force them to pay 15$ for an upgrade.

What happens if you don't upgrade and still have money on your account, a refund ?
If you still have money in your account the could also charge your account for these 15$.

I still remember United Mobiles offer for a free +44 sim when you had a +423 sim. No charge just an extra number for free.

	(#1)
ygeffens (Offline) Senior Member Prepaid Fan Posts: 160 Join Date: 12 Jan 2007 Location: Arendonk, Belgium Country:	Yackie upgrades - 10-12-2008, 21:46 I just received this, wonderful, yeah right ! Yackie Mobile Customer: We have great news! We have upgraded our systems and will be sending you a new YackieMobile SIM card. Some of the upgrades include a faster call back response, more short code support, live customer support Mon-Fri 9-6 US EST and more. There is a $15 charge for the new YackieMobile SIM, shipping and handling is included in this charge. All we need for you to do is reply to this email or call us at 1-800-360-2031 and provide us with the following information: 1. Full Name: John Smith 2. Your 354 YackieMobile (354XXXXXXXXX) 3. Complete shipping address (which has to match billing address, if you use CC to refill) 4. Good call back number. 5. Apt, Unit or Suite # 6. City or Province, State and Country 7. Current e-mail address 8. Fill out the attachment (YM CC Form) if using a Credit Card as the method of payment. 9. Call, email or fax us the information above at: YackieMobile Upgrades · Customer Support: 1-800-360-2031 · Fax: 954-765-3477 · Email: Upgrades@yackiemobile.com We need this information as soon as possible. Your current YackieMobile SIM’s will be turned off by Jan 12th 2009. If you would like to pay for the shipping with your Paypal account simply send us an e-mail providing us with the e-mail address linked to your PayPal which needs to match your YackieMobile account and we will send you an invoice you may also call us with the information. Have a wonderful day. Sim:* Belgium: Proximus Smart+ 15 (+32 496 contract) Voip: Weepee-voip.be Phones: Apple iPhone 32Gb 5S

	(#2)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	10-12-2008, 21:52 I just received it too. Don't understand why we have to pay $15 for the new sim though. It does not sound like much of an upgrade to me. Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#3)
Stu (Offline) Senior Member Prepaid Guru Posts: 1,091 Join Date: 11 Feb 2004 Location: Detroit (formerly Dubai) Country:	10-12-2008, 22:25 When you log into your web page, there is a section called identify verification that wants your passport number, social security number, and other stuff. Am I the only one who is uncomfortable with this?

	(#7)
reni10 (Offline) Junior Member Newbie Posts: 4 Join Date: 04 Apr 2008 Country:	10-12-2008, 23:35 This is a RIP-OFF! Why would we want to pay Yackie another $15 to have a SIM card that none of us requested!?! If they are changing their systems or whatever and they want us to continue using their service then they need to send this replacement SIM card out for FREE! If not then they need to refund people their remaining balance and they can go elsewhere...

	(#8)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	11-12-2008, 00:32 Stu, that has been showing up for the last few months. I just ignore it and click on the "my account" link. Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#9)
MATHA531 (Offline) Senior Member Prepaid Specialist Posts: 869 Join Date: 15 Oct 2004 Country:	11-12-2008, 03:51 I received the same e mail from them... I emailed them back saying I am aware some have received the e mail but have been told they will be getting a new sim card at no charge.... I therefore requested one be sent to me without charge. I assume everybody else here will be doing the same with a subtle (or not so subtle) suggestion that if they do not furnish a sim card for free to everybody, they will receive a great deal of bad publicity on this forum.

	(#10)
bbob (Offline) Senior Member Prepaid Expert Posts: 499 Join Date: 20 Feb 2007 Country:	11-12-2008, 08:50 Not a very good service to charge customers and tell them the service will be shut down in 1 month and force them to pay 15$ for an upgrade. What happens if you don't upgrade and still have money on your account, a refund ? If you still have money in your account the could also charge your account for these 15$. I still remember United Mobiles offer for a free +44 sim when you had a +423 sim. No charge just an extra number for free.