Sun Cellular (Philippines) international roaming

madraida · 24-09-2008, 02:30

Thanks DRNewcomb.

Some things have changed. Some have not.
It's still recommended to activate roaming while in the Philippines. Smart does allow roaming to be activated when you're already out of the country (verified this with their CS staff) but they will only do this once.

I'm inclined to go with Smart but would like to know more about the new kid in the block (Sun). Unfortunately, Sun's CS never replied to my e-mail.

layaz · 15-10-2008, 14:30

hello madraida,

I may have some answers to your inquiries. I hope it's not yet too late. heheh...

I have a pre-paid Sun sim card and was able to contact Sun's Hotline regarding International Roaming for Pre-paid users before I left the Philippines around 2 months ago.

Here are some of my answers to your questions =) :
1. The agent told me international roaming for Sun is not available for Pre-paid users, only for Post-paid subscribers.

2. I did not ask the agent about this because of the answer in number 1 heheh... but I think Post-paid subscribers are allowed with voice calls when roaming. I know someone whose friend often calls her using her Sun number from the States.

3. to 7. Sorry, I wasn't able to ask those things because of, well, their answer in number 1 hehehhe...

I know their website is not of so much help heheh... but I hope they would reply to you soon.

Fling · 31-10-2008, 03:19

Don't go with SUN. I had a very bad experience with them. Not with roaming but with their useless customer service. I got charge for calls that didn't connect 3 times and they can't explain why. And they didn't refund the minutes back to my prepaid sim.

	(#1)
madraida (Offline) Junior Member Newbie Posts: 2 Join Date: 23 Sep 2008 Country:	24-09-2008, 02:30 Thanks DRNewcomb. Some things have changed. Some have not. It's still recommended to activate roaming while in the Philippines. Smart does allow roaming to be activated when you're already out of the country (verified this with their CS staff) but they will only do this once. I'm inclined to go with Smart but would like to know more about the new kid in the block (Sun). Unfortunately, Sun's CS never replied to my e-mail.

	(#2)
layaz (Offline) Junior Member Newbie Posts: 1 Join Date: 15 Oct 2008 Country:	15-10-2008, 14:30 hello madraida, I may have some answers to your inquiries. I hope it's not yet too late. heheh... I have a pre-paid Sun sim card and was able to contact Sun's Hotline regarding International Roaming for Pre-paid users before I left the Philippines around 2 months ago. Here are some of my answers to your questions =) : 1. The agent told me international roaming for Sun is not available for Pre-paid users, only for Post-paid subscribers. 2. I did not ask the agent about this because of the answer in number 1 heheh... but I think Post-paid subscribers are allowed with voice calls when roaming. I know someone whose friend often calls her using her Sun number from the States. 3. to 7. Sorry, I wasn't able to ask those things because of, well, their answer in number 1 hehehhe... I know their website is not of so much help heheh... but I hope they would reply to you soon.

	(#3)
Fling (Offline) Junior Member Amateur Member Posts: 11 Join Date: 30 Oct 2008 Country:	31-10-2008, 03:19 Don't go with SUN. I had a very bad experience with them. Not with roaming but with their useless customer service. I got charge for calls that didn't connect 3 times and they can't explain why. And they didn't refund the minutes back to my prepaid sim.