United Mobile+ (new service with +44 Jersey number)

[snaimon]

Originally Posted by DRNewcomb

Back on 16 Nov I sent UM an e-mail telling them that I was confused by the fact that each language FAQ had a different explanation of the SIM expiration policy and asking for a clearer explanation. To date I have received no reply to my e-mail and the FAQs remain the same.

Going to "old Europe" soon, July 17. Logged onto my UM+ account. Says its dormant. I believe I did and SMS back in the winter and was charged for it.

Interesting, while the FAQ tells me 9 months..... The SMS tells me "no expiry".

Also interesting..... instead of ATT or T-Mobile the phone said United Mobile when it booted up. Now it says T-Mobile.

So, is it 9 months or no expiration? Any comments or experience of anyone actually losing their service?

Stan

[fedeprovenza]

Um+ sim expires if you don't use it in 9 months. This is clear

[snaimon]

Originally Posted by fedeprovenza

..clear

Clear?

TRUE: that is what the FAQ says. That is not what the info back says when you request your balance using the phone and United Mobile Menu.

What does clear mean?

When you request your balance, does the message read "no expiry"? Too bad the message back does not give the expiry date instead of the INCORRECT information "no expiry".

Stan

[fedeprovenza]

Now in my sim too appears this message 'no expiry'